Joy Ndanu

I am a dedicated Trucking Claims Specialist with over three years of experience in the logistics and insurance sectors. My expertise lies in managing and processing trucking and trailer claims for fleet operators and carriers. I have a proven ability to analyze repair invoices, interpret maintenance records, and deliver fair and timely claims resolutions. My commitment to regulatory compliance and effective customer communication has allowed me to excel in remote work environments.

At LoadSure Technologies, I assess an average of 45+ claims monthly, ensuring coverage verification and evaluating repair estimates against industry standards. My efforts in process optimization have reduced claim resolution time by 18%, while maintaining a 99.8% accuracy rate in data entry and compliance documentation. I thrive in collaborative settings, utilizing tools like Slack and Zoom to ensure real-time updates and client satisfaction.

My background includes roles at Mamba Express and FleetNet America, where I honed my skills in end-to-end claims processing and documentation accuracy. I hold a Diploma in Insurance & Risk Management and a Bachelor of Commerce with a Finance option. Additionally, I am a Certified Claims Adjuster and have completed advanced training in Microsoft Excel. I am passionate about leveraging my skills to contribute to a dynamic team focused on delivering exceptional claims management services.