Open to opportunities

Charles Thomas

@charlesthomas

Message

Licensed insurance claims adjuster specializing in auto and catastrophe claims with proven leadership.

United States

Message

What I'm looking for

I seek a claims role where I can apply catastrophe and auto expertise, lead teams, improve cycle times and compliance, and deliver excellent customer outcomes.

I am a licensed insurance claims adjuster with 5+ years of experience handling over 3,000 auto and catastrophe claims across 20 states, skilled in CCC One, Mitchell Cloud Estimating, Virtual Assist, and open shop negotiations. I consistently deliver fast cycle times, clean documentation, and customer-focused communication, and I am authorized to issue payments up to $20,000 with zero compliance escalations.

Promoted to Admin Supervisor for driving compliance accuracy and team performance, I improved compliance accuracy by 25% and maintained 95% customer satisfaction through calm, direct conflict resolution. I also founded and operated a logistics company for 15 years, managing a team and operations that generated over $100,000 annually.

Experience

Work history, roles, and key accomplishments

Current

Insurance Claims Adjuster

Current

Pilot Catastrophe Services

Jan 2020 - Present (6 years 1 month)

Handled 600+ claims annually (2022–2023) and 800+ claims (2024–2025), improving cycle time efficiency by 10% and reducing supplements via virtual inspections by 20%; promoted to Admin Supervisor and improved compliance accuracy by 25%.

Mitchell Cloud Estimating Virtual Inspection Open Shop Negotiation

Owner & Operator

Middlemen Trucking

Jan 2006 - Jan 2022 (16 years)

Founded and operated a logistics company generating over $100,000 annual revenue for 15 years, directed a team of 7 and improved on-time deliveries by reducing delays 10% while ensuring DOT compliance.

Fleet Management Operations Management Team Leadership Budgeting Route Planning