Open to opportunities

Olaitan Oriola

@olaitanoriola

Message

Results-driven auto claims specialist skilled in total loss resolution and customer service.

United States

Message

What I'm looking for

I seek a claims role where I can leverage my total-loss expertise, collaborate cross-functionally, maintain high service standards, and advance into broader claims leadership.

I am an experienced Auto Claims Specialist with a strong background in investigating, evaluating, negotiating, and settling complex auto total loss claims in high-volume environments. I consistently apply policy interpretation, state regulations, and fraud awareness to reach accurate coverage and liability determinations while maintaining detailed documentation and meeting productivity and quality metrics.

Previously I supported claims and underwriting functions across insurance and mortgage firms, collaborating with SIU, vendors, and internal partners to resolve cases efficiently. I bring client-focused communication, proven performance against targets, and certifications in Texas property, casualty, and adjuster licensing to contribute immediately to a claims team.

Experience

Work history, roles, and key accomplishments

Current

Auto Total Loss Claim Specialist

Current

State Farm Insurance

Mar 2023 - Present (3 years 3 months)

Investigate, evaluate, negotiate, and settle complex auto total loss claims from first notice through final settlement while applying policy language and state regulations to determine coverage and liability; consistently meet productivity and quality metrics.

Claims Investigation Coverage Analysis Liability Determination Negotiation Regulatory Compliance SIU Collaboration Customer Service

Insurance Agent Representative

Transamerica

Aug 2022 - Mar 2023 (7 months)

Provided policy guidance and resolved customer concerns via phone and email, performed escalated follow-up to ensure timely resolution, and exceeded performance metrics while maintaining data security and accurate documentation.

Customer Service Escalation Management Documentation Data Security Performance Metrics Time Management

Mortgage Quality Control Analyst

Consolidated Analytics

Jul 2020 - Jul 2022 (2 years)

Conducted detailed loan file audits to verify compliance with investor and regulatory guidelines, identified discrepancies and risk indicators, and recalculated liabilities to minimize loss exposure.

Regulatory Compliance Documentation Liability Recalculation Attention To Detail

Junior Underwriter

Guild Mortgage

Dec 2014 - Jul 2021 (6 years 7 months)

Evaluated borrower creditworthiness by reviewing income, assets, credit, and appraisal documentation and applied underwriting standards and regulatory guidelines to assess repayment capacity and risk.

Underwriting Credit Analysis Income Verification Appraisal Review Regulatory Compliance Risk Assessment Cross Functional Collaboration Documentation