Bianca Hernandez
@biancahernandez2
Experienced claims professional focused on fair, compliant resolution and exceptional customer experience.
United StatesWhat I'm looking for
I’m a licensed, multi-state claims professional passionate about “excellent customer experience and fair claims resolution.” I handle personal and commercial claims across multiple states, using strong oral and written communication in English and Spanish to keep claimants informed and engaged.
In my roles as a Resolution Claims Adjuster, Express Claims Advocate, and Claims Associate, I investigate, evaluate, negotiate, and resolve claims in line with company guidelines and state regulations. I’m recognized for exceeding service and operational goals through thorough coverage and liability investigations, effective negotiation, regulatory compliance, and coordination of repairs and rentals.
Experience
Work history, roles, and key accomplishments
Handled bodily injury and property damage claims by investigating coverage and liability, evaluating damages, and negotiating and resolving claims in line with company guidelines and state regulations. Delivered phone and email customer service and exceeded service and operational goals.
Managed commercial construction defect claims by verifying coverage, legal liability, and extent of damages, and by reviewing contracts and estimates from relevant parties. Negotiated and resolved matters with insurers, third parties, and legal representatives while providing phone and email customer service and maintaining regulatory compliance.
Investigated, evaluated, negotiated, and settled first- and third-party auto claims by verifying coverage, legal liability, and the extent of damage to persons and property. Coordinated repairs and rentals and delivered phone and email customer service while meeting regulatory compliance requirements.
Education
Degrees, certifications, and relevant coursework
Mesa High School
High School Diploma
Earned a High School Diploma from Mesa High School in 2020.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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