Anastasia VintilaAV
Open to opportunities

Anastasia Vintila

@anastasiavintila

Claims resolution specialist with expertise in transportation-related losses.

United States

What I'm looking for

I am looking for a role that offers growth opportunities in insurance claims, where I can utilize my negotiation skills and commitment to customer satisfaction.

I am a dedicated claims resolution specialist with over 5 years of experience in handling transportation-related losses, billing disputes, and service claims. Currently, I am pursuing my Property & Casualty License to formalize my transition into insurance claims adjusting. My proven success in negotiation, liability assessment, documentation, and customer support has allowed me to resolve high-volume claims efficiently while maintaining policyholder satisfaction.

In my current role as a Transportation Claims Specialist at Freight Services Brokerage, I investigate and adjust transportation loss claims, negotiate settlements, and maintain detailed claim files. I have successfully reduced the average claim resolution time by 20% through effective negotiation and coordination with carriers. My previous experience as a Dispatcher and Claims Coordinator at Belus Express LLC has further honed my skills in managing claims related to delays and cargo issues, ensuring a smooth claims lifecycle from incident to resolution.

With a Bachelor’s Degree in Journalism, I bring strong investigative skills and a keen attention to detail to my work. I have also received recognition for my writing, including awards for Best Author of the Year. I am passionate about leveraging my skills in a new role that allows me to continue growing in the insurance field.

Experience

Work history, roles, and key accomplishments

BL
Current

Dispatcher / Claims Coordinator

Belus Express LLC

Jan 2021 - Present (4 years 5 months)

Managed and regulated claims related to delays, cargo issues, and invoicing conflicts. Assessed liability, negotiated outcomes, and tracked claim life cycles from incident to resolution.

FB
Current

Transportation Claims Specialist

Freight Services Brokerage

Jan 2023 - Present (2 years 5 months)

Investigated and adjusted transportation loss claims involving service disruptions, cargo damage, and payment discrepancies. Negotiated settlements with clients and vendors, reducing average claim resolution time by 20%.

CN

Reporter

Chicago News

Jan 2013 - Dec 2016 (3 years 11 months)

Investigated stories with a focus on evidence gathering and accuracy—skills translated into claim research and analysis. Developed time management and multi-tasking skills under high-pressure deadlines.

CL

Bartender

Carnival Cruise Lines

Jan 2010 - Dec 2013 (3 years 11 months)

Delivered prompt, professional service and resolved guest complaints with diplomacy. Managed ordering systems and inventory with accuracy and efficiency.

Education

Degrees, certifications, and relevant coursework

BU

Belarusian State Pedagogical University

Bachelor’s Degree, Journalism

Completed a Bachelor's Degree in Journalism. Developed strong investigative and analytical skills, which are directly applicable to claims research and analysis.

Tech stack

Software and tools used professionally

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Anastasia Vintila - Dispatcher / Claims Coordinator - Belus Express LLC | Himalayas