joy monday
@joymonday1
I resolve customer issues and exceed sales targets through phone, email, and chat support.
NigeriaWhat I'm looking for
I've supported customers at trypureeve.com through phone, email, and live chat, resolving issues, closing inbound sales, and upselling existing customers. I exceeded my monthly sales quota by 51%, ranked in the top 1% of sales representatives, and closed over $50,000 in revenue within my first three months.
At Digital Witch Support Community, I achieved a 95% customer satisfaction rate and helped reduce repeat issues by 30% through root-cause resolution. I use HubSpot, Salesforce, Zendesk, and Freshdesk to manage customer relationships, improve response times, and turn prospects into loyal customers.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Try Pure Eve
Jan 2022 - Jan 2025 (3 years)
Provided customer support via phone, email, and live chat, exceeding monthly sales quota by 51% and closing sales through inbound calls and upselling. Managed customer accounts and utilized CRM tools to track interactions.
Customer Support Specialist
Digital Witch Support Community
Feb 2021 - Oct 2022 (1 year 8 months)
Provided timely and accurate customer support via phone, email, and live chat, achieving a 95% satisfaction rate. Resolved complaints and escalations, reducing repeat issues by 30%, and collaborated with cross-functional teams.
Education
Degrees, certifications, and relevant coursework
Federal University Otuoke
Bachelor of Science, Accounting
Bachelor's degree in Accounting, providing strong analytical skills and financial knowledge.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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