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Jennifer Uchendu

@jenniferuchendu

Customer Support Specialist at Pure Focus who closed over $50,000 through consultative conversations and consistent follow-up.

Nigeria

Message

At Pure Focus, I supported clients from first contact through needs discovery, closing, and onboarding. I closed over $50,000 in revenue through consultative conversations and consistent follow-up.

I kept in touch after the sale to support retention and flag opportunities to grow accounts. I also updated CRM records after every interaction and identified high-intent prospects using LinkedIn Sales Navigator and Instagram.

Across customer support and client success roles, I’ve handled questions and concerns, recommended solutions to clients, and kept them informed through onboarding. My BSc in Psychology helps me listen closely and understand what a customer needs.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Pure Focus

Apr 2025 - Mar 2026 (11 months)

Supported clients independently from first contact through needs discovery, closing, and onboarding, answering questions and resolving concerns. Maintained post-sale contact to support retention and flag growth opportunities, closing over $50,000 in revenue.

Customer Support Client Relations CRM HubSpot Salesforce LinkedIn Sales Navigator Onboarding Retention Consultative Selling

Sales Specialist / Account Executive

Channels Incubator

Nov 2024 - Feb 2025 (3 months)

Screened inbound enquiries and recommended the right solution based on client needs. Resolved client concerns on fit, timing, and pricing with clear communication, building trust with decision-makers and turning cold contacts into an active pipeline.

Sales Account Management Client Communication Pipeline Development Lead Qualification

Account Executive and Relationship Manager

Evolution of Souls

Dec 2023 - Oct 2024 (10 months)

Managed relationships with US-based clients from first outreach to onboarding handoff, keeping clients informed at every step. Built strong rapport with high-value clients and coordinated the move from evaluation to onboarding.

Customer Relationship Management Onboarding Communication Skills Account Management

Inside Sales Representative / Cold Caller

Leadgen360.AI

Oct 2023 - Nov 2023 (1 month)

Handled 50 to 80 outbound calls daily, staying clear and professional in every conversation. Improved call-to-meeting conversion by 30% by testing and refining call scripts, building a high-velocity pipeline that converted into over $10,000 in closed deals.

Cold Calling Sales Pipeline Management Script Optimization Communication Skills