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@joykayode
Customer-focused customer service professional skilled in CRM, virtual assistance, and AI-assisted support.
NigeriaI am a customer-focused Customer Service Representative with 3+ years of experience in communications, support, and virtual assistance. I specialize in CRM tools, AI-assisted customer interactions, and managing inquiries via phone, email, and chat to resolve issues swiftly and boost satisfaction.
I have driven measurable results across hybrid and remote roles — increasing audience interaction by 20% at AATV, improving productivity by 20% at Valanders Logistics, and helping achieve a 30% rise in successful property transactions as a Virtual Assistant. I prioritize efficient communication, relationship building, and delivering top-notch service in fast-paced environments.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
AATV
Jan 2024 - Present (1 year 10 months)
Engaged and built relationships with emerging artists, increasing audience interaction by 20% and boosting listenership and sponsorship through targeted content and responsive communication.
Valanders Logistics
Jul 2022 - Jan 2024 (1 year 6 months)
Managed daily operations and staff performance for inter-state delivery services, improving productivity by 20% through standards enforcement and operational coordination.
Affable Homes
Feb 2021 - Oct 2023 (2 years 8 months)
Managed relationships for 40+ clients, improving transaction success by 30% and increasing deal closures by 25% through effective property presentation and streamlined client communication.
Degrees, certifications, and relevant coursework
Bachelor of Science, Mass Communication
Activities and societies: NYSC Delta, 2022; certifications in Virtual Assistant (ALX), Customer Service (LinkedIn), and Social Media Management (HubSpot).
Bachelor of Science in Mass Communication completed; coursework and activities focused on media, communications, and public relations.
Software and tools used professionally
NigeriaYou can contact Joy and 90k+ other talented remote workers on Himalayas.
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