Open to opportunities

Joy Kayode

@joykayode

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Customer-focused customer service professional skilled in CRM, virtual assistance, and AI-assisted support.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can use CRM and virtual assistance skills to improve customer satisfaction, drive engagement, and contribute to measurable growth.

I am a customer-focused Customer Service Representative with 3+ years of experience in communications, support, and virtual assistance. I specialize in CRM tools, AI-assisted customer interactions, and managing inquiries via phone, email, and chat to resolve issues swiftly and boost satisfaction.

I have driven measurable results across hybrid and remote roles — increasing audience interaction by 20% at AATV, improving productivity by 20% at Valanders Logistics, and helping achieve a 30% rise in successful property transactions as a Virtual Assistant. I prioritize efficient communication, relationship building, and delivering top-notch service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

AATV

Jan 2024 - Present (1 year 9 months)

Engaged and built relationships with emerging artists, increasing audience interaction by 20% and boosting listenership and sponsorship through targeted content and responsive communication.

Customer Relationship Management Content Creation Communication CRM Remote Support

Customer Service Representative

Valanders Logistics

Jul 2022 - Jan 2024 (1 year 6 months)

Managed daily operations and staff performance for inter-state delivery services, improving productivity by 20% through standards enforcement and operational coordination.

Operations Management Logistics Coordination Customer Service Communication Process Improvement Remote Management

Virtual Assistant

Affable Homes

Feb 2021 - Oct 2023 (2 years 8 months)

Managed relationships for 40+ clients, improving transaction success by 30% and increasing deal closures by 25% through effective property presentation and streamlined client communication.

Virtual Assistance Client Relationship Management Presentation Data Entry Communication CRM Scheduling

Education

Degrees, certifications, and relevant coursework

Kogi State University

Bachelor of Science, Mass Communication

Activities and societies: NYSC Delta, 2022; certifications in Virtual Assistant (ALX), Customer Service (LinkedIn), and Social Media Management (HubSpot).

Bachelor of Science in Mass Communication completed; coursework and activities focused on media, communications, and public relations.