Open to opportunities

Christopher Gold

@christophergold

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Dynamic professional with expertise in customer service and administration.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my customer service and administrative skills effectively.

I am a dynamic and results-oriented professional with a robust background in customer service, administration, and education. I have a proven track record of enhancing operational efficiency, improving customer satisfaction, and driving business growth. My commitment to delivering exceptional service and supporting organizational objectives has been a cornerstone of my career.

Throughout my experience, I have successfully managed complex tasks and fostered positive relationships with clients and stakeholders. At Access Bank PLC, I managed over 90 inbound calls daily with a 95% resolution rate, significantly improving customer satisfaction scores. My ability to streamline processes and implement effective solutions has consistently led to increased sales success and reduced complaint resolution times.

In addition to my customer service expertise, I have a strong foundation in administrative operations and staff supervision. My educational background in Plant Science and Biotechnology complements my professional skills, allowing me to approach challenges with a unique perspective. I am eager to leverage my skills in a new role that values growth and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Contact Centre Agent

Current

Access Bank PLC

Feb 2023 - Present (2 years 4 months)

Managed inbound calls and emails, providing detailed information on Access Bank's products and services, and guiding customers on how to maximize their benefits. Conducted customer satisfaction surveys and followed up on complaints and requests to ensure swift resolution and customer satisfaction.

Customer Service Inbound Product Customer Satisfaction Upselling Cross Selling CRM Systems Team Collaboration

Teacher

King David School

Mar 2022 - Feb 2023 (11 months)

Delivered engaging lessons in line with curriculum standards, promoting active participation and critical thinking among students. Assessed student progress through exams, projects, and assignments, providing personalized feedback to support continuous improvement.

Teaching Curriculum Development Assessments Classroom Management Instructional Design Extracurricular Activities Administrative Support Student Engagement Academic Coaching

Customer Care Representative

Mega Morga

Mar 2022 - Dec 2022 (9 months)

Provided in-depth knowledge of the brand and product portfolio to clients, ensuring they understand the value and offerings. Managed post-sales relationships with customers, collaborating with internal teams to ensure continued client satisfaction and engagement.

Customer Service Product Knowledge Post Sales Client Relationship Management Problem Solving Sales Targets Communication Skills Team Leadership

Front Desk/Customer Service Officer

Mariams Beauty Home

Sep 2021 - Mar 2022 (6 months)

Greeted and assisted customers in a professional manner, providing information about services and addressing inquiries. Managed salon operations, including hair making, sales, accounts, customer service, and logistics for hair delivery.

Customer Service Sales Account Management Logistics Complaint Handling

Executive Administrator

Golden Eagle Tutorial

Jul 2015 - Aug 2017 (2 years 1 month)

Oversaw all office management functions, including human resources, payroll processing, and interpersonal relations among staff. Developed, revised, and implemented company policies and employment contracts to ensure compliance and clarity.