Open to opportunities

Precious Uzoma

@preciousuzoma

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Dedicated customer service professional committed to exceptional experiences.

Nigeria

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What I'm looking for

I seek a role in a dynamic environment that values customer satisfaction and offers opportunities for professional growth.

I am a results-driven customer service professional with a strong commitment to delivering exceptional customer experiences. My expertise lies in resolving customer concerns, building lasting relationships, and driving satisfaction through clear communication and a proactive approach. I thrive in high-pressure situations, adeptly analyzing customer needs and implementing effective solutions to enhance loyalty and retention.

Throughout my career, I have honed my skills in various roles, from managing store operations to providing top-notch customer service. My experience as a Store Manager and Assistant Cost Controller has equipped me with financial expertise and technical proficiency in modern CRM tools. I take pride in my attention to detail and problem-solving abilities, consistently achieving organizational goals and enhancing customer satisfaction.

My journey has been marked by significant achievements, such as implementing an inventory management system that reduced stock discrepancies by 20% and increasing monthly sales revenue by 15% through personalized product recommendations. I am passionate about fostering a customer-first mindset and look forward to contributing my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Hourglass Gallery

Sep 2024 - Dec 2024 (3 months)

Organized and maintained office files, records, and supplies to ensure smooth workflow. Handled incoming phone calls, emails, and correspondence with professionalism and accuracy.

Office Management Data Entry Administrative Support Confidentiality Microsoft Office Suite

Store Manager/Inventory Manager

Circa Non Pareil

Jul 2023 - Sep 2024 (1 year 2 months)

Coordinated procurement requests and ensured timely and accurate item deliveries. Managed invoice processing and maintained financial records in the ERP system.

Inventory Management Procurement ERP Systems

Assistant Cost Controller

Circa Non Pareil

Jun 2022 - Jun 2023 (1 year)

Monitored and controlled operational costs to align with budgetary goals. Conducted audits of financial transactions to identify and resolve discrepancies.

Cost Control Auditing Data Analysis Financial Compliance

Customer Service Representative

Enzo

Jan 2022 - May 2022 (4 months)

Delivered exceptional customer service by addressing inquiries and resolving complaints. Assisted customers in selecting products tailored to their needs and preferences.

Customer Service CRM Systems Sales Query Resolution Cross Selling

Customer Service Representative

Mondo Clothing Limited

Jan 2017 - Dec 2019 (2 years 11 months)

Provided accurate information about products, services, and company policies. Documented customer interactions, complaints, and resolutions for future reference.

Customer Service Conflict Resolution Product Promotion Customer Retention Documentation Empathy

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Nekede

Higher National Diploma, Taxation

Obtained a Higher National Diploma in Taxation. The curriculum focused on tax laws, financial regulations, and accounting principles, preparing for a career in financial management and compliance.

Federal Government College Jos

Senior Secondary Certificate Examination, General Studies

Completed secondary education, earning the Senior Secondary Certificate Examination (O'Level). This period involved comprehensive studies across various subjects, building a strong academic foundation.

Police Children School Mopol 8 Jos

First School Leaving Certificate, Primary Education

Attained the First School Leaving Certificate. This foundational education provided essential literacy and numeracy skills, preparing for further academic pursuits.