Open to opportunities

Joy Haley

@joyhaley

Customer Service and Sales professional with 6+ years resolving complex issues and growing retention through CRM-driven support.

United States

Message

What I'm looking for

I’m looking for a role where I can combine customer support with sales growth—using CRM/ticketing to resolve issues quickly, improve CSAT, and contribute to retention in a fast-paced, supportive team.

I’m a results-driven customer service and sales professional with 6+ years of experience delivering exceptional client support in fast-paced, remote environments. I resolve complex issues, build loyalty through strong relationship management, and consistently focus on customer satisfaction.

In my roles as a Sales Associate / Customer Service Representative and Customer Service Representative, I supported customers via phone, chat, and email while managing CRM documentation for accurate tracking and follow-up. I de-escalated complex situations, met response time and quality assurance targets, and maintained customer satisfaction scores above performance benchmarks.

I also bring hands-on e-commerce experience through my self-employed Etsy work, where I created and sold digital products, optimized listings using SEO keywords, and managed post-purchase communication. I used Shopify and GoDaddy to build and manage website pages, product listings, and online store functionality—turning customer questions into productive outcomes.

My technical troubleshooting background comes from providing technical and service support at South Shore Hospital, where I guided users through login and system issues and contributed to better self-service resources. I continue developing through Business Intelligence Analyst training and cybersecurity/Linux coursework, bringing curiosity and problem-solving to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Seller (Etsy)

Current

Etsy

Created and sold digital products on Etsy by managing listings, pricing, and customer inquiries to maintain positive shop ratings. Optimized product descriptions using SEO, handled post-purchase communication and file delivery, and supported storefront operations using Shopify and GoDaddy.

Online Store Management SEO Optimization Shopify GoDaddy Customer Support Order Assistance Product Listing Customer Retention

Sales Associate / CS Rep

The Company At Home

Jan 2025 - Sep 2025 (8 months)

Assisted customers via phone, chat, and email with product questions, orders, billing, and account support, while delivering personalized recommendations to improve sales and retention. Resolved complaints efficiently and documented interactions in a CRM to meet response-time, QA, and customer-satisfaction performance targets.

Customer Service Sales Support Billing Support Customer Retention Objection Handling Conflict Resolution Call Center Operations Customer Satisfaction

Customer Service Representative

Amazon

Oct 2021 - Nov 2024 (3 years 1 month)

Handled high-volume customer inquiries related to orders, returns, and account issues while de-escalating complex situations with professionalism and empathy. Delivered policy-based resolutions including replacements and refunds and maintained customer satisfaction scores above performance benchmarks.

Customer Support Account Support Returns Conflict Resolution Customer Satisfaction Communication Skills Problem Solving

Client Support Specialist

South Shore Hospital

Jan 2020 - Oct 2021 (1 year 9 months)

Provided technical and service support to clients using internal systems and software, guiding users through troubleshooting for login and system issues. Supported onboarding with product education, created support documentation and FAQs to improve self-service, and communicated customer feedback to internal teams.

Technical Troubleshooting Client Onboarding Login Support Internal Systems Documentation FAQs Customer Support Communication Skills Problem Solving

Phlebotomy Technician

Quest Diagnostics

Jan 2018 - Aug 2021 (3 years 7 months)

Delivered patient-focused service in a fast-paced healthcare setting while maintaining accurate records and ensuring compliance with safety protocols. Communicated clearly with patients to ease concerns and provided instructions with strong attention to detail under pressure.

Patient Care Phlebotomy & Compliance Communicates With Patients Attention To Detail

Education

Degrees, certifications, and relevant coursework

TripleTen

Business Intelligence Analyst Program, Business Intelligence

Activities and societies: Coursework includes Data Analysis, SQL, Python, Business Systems, and Technical Problem Solving.

Completed a Business Intelligence Analyst program covering data analysis concepts and business systems. Coursework included SQL, Python, and technical problem-solving.