JEJoy Enajeroh
@joyenajeroh
I am a customer service and sales professional driving satisfaction and revenue through consultative support.
NigeriaWhat I'm looking for
I am a customer service and sales professional with over 3 years of experience delivering high-quality support and driving sales growth through consultative selling. I consistently managed inquiries across email, live chat, and phone while maintaining strong customer satisfaction.
I am proficient in Freshdesk and HubSpot Service Hub, and comfortable using Google Workspace, Slack, and Trello to streamline workflows and improve reporting accuracy. I am HubSpot Service Software certified and have experience creating knowledge base articles and managing ticket escalation.
I excel at relationship building, complaint resolution, and meeting targets under pressure, and I seek to contribute my service and sales expertise to a dynamic, customer-focused team.
Experience
Work history, roles, and key accomplishments
Customer Service & Sales Representative
Miguel Prime Care
Aug 2022 - Present (3 years 1 month)
Delivered multichannel customer support via phone, email, and live chat using Freshdesk, maintaining high satisfaction and efficiently resolving tickets. Promoted products through consultative upselling, coordinated escalations via Slack and Trello, and contributed to internal knowledge base creation.
Sales Representative
Consumer Microfinance Bank
Jan 2019 - Jun 2022 (3 years 5 months)
Engaged customers consultatively to recommend financial solutions and consistently met monthly sales targets while improving reporting accuracy. Built long-term customer relationships that drove repeat business and supported the customer service team during peak periods.
Education
Degrees, certifications, and relevant coursework
New Edge Academy
Customer Service Training, Customer Service
Completed Customer Service Training at New Edge Academy in 2018.
UBUniversity of Benin
Diploma in Computer Studies, Computer Studies
Completed a Diploma in Computer Studies at the University of Benin in 2016.
HAHubSpot Academy
HubSpot Service Software Certification, Customer Service
Earned the HubSpot Service Software Certification from HubSpot Academy.
Miguel Prime Institute
Healthcare Aide Certificate, Healthcare Aide
Completed a Healthcare Aide Certificate at Miguel Prime Institute.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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