Serah Muigana

I am a motivated and tech-savvy customer service professional with a Bachelor's degree in Business Information Technology from Mount Kenya University. My experience includes handling customer queries and providing support in a microfinance setting, where I have developed strong communication and IT skills.

During my internship at Micromart Africa Limited, I responded to customer inquiries, resolved account-related issues, and guided clients through loan applications and repayment processes. I take pride in maintaining accurate customer records and updating CRM systems, demonstrating my commitment to client satisfaction and effective service delivery.

I am particularly interested in remote work environments, where I can leverage my skills in customer relationship management and problem-solving to deliver exceptional service. I am eager to contribute to a dynamic team that values innovation and customer-centric solutions.