Joyce Gatheru
@joycegatheru
Customer-focused sales and service professional driving engagement and results.
What I'm looking for
I am a dynamic, customer-focused sales and service professional with a Bachelor of Commerce in Marketing and demonstrated success across banking, contact-centre, retail and advertising environments. I consistently deliver excellent customer experiences, high first-call resolution rates, and measurable increases in engagement and sales.
My background includes roles as a Customer Relations/Teller Clerk, Contact Centre Agent, Sales and Marketing Executive, and Marketer & Accountant, where I exceeded sales targets, improved member engagement, and maintained accurate financial reconciliations. I bring strong communication, problem-solving, and cultural adaptability to every role.
I am committed to teamwork, continuous improvement, and delivering results through attentive service, clear product education, and targeted marketing efforts that boost brand visibility and customer loyalty.
Experience
Work history, roles, and key accomplishments
Customer Relations Clerk
Unaitas Sacco
Oct 2024 - Present (1 year 4 months)
Provided teller and member services, handling cash transactions and educating members on products which increased member engagement by 30%. Followed security protocols and resolved account discrepancies to improve customer satisfaction.
Contact Centre Agent
CCI Kenya
Oct 2022 - Sep 2023 (11 months)
Managed high call volumes and achieved a 95% first-call resolution rate by resolving complaints and maintaining accurate customer records, earning consistent positive feedback for professionalism.
Sales & Marketing Executive
Sfiywall Advertising Ltd
Mar 2022 - Sep 2022 (6 months)
Built client relationships and executed social media campaigns that increased brand visibility and exceeded sales targets by 20%, contributing to company revenue growth.
Marketer & Accountant
Malibu Pharmacy
Jan 2021 - May 2021 (4 months)
Promoted health supplements and conducted market research while managing daily financial reconciliations with 100% accuracy, supporting sales improvements across branches.
Education
Degrees, certifications, and relevant coursework
Murang'a University
Bachelor of Commerce, Marketing
2018 - 2022
Completed a Bachelor of Commerce in Marketing with coursework focused on marketing principles, sales strategies, and consumer behavior.
Moi Forces Academy - Lanet
Kenya High School Certificate (KCSE), General Secondary Education
2013 - 2016
Attained the Kenya Certificate of Secondary Education (KCSE) with general secondary education curriculum completed in 2016.
Availability
Location
Authorized to work in
Job categories
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