Ojode Brian

OB

Open to opportunities

Ojode Brian

@ojodebrian

I build customer relationships, resolve banking issues, and identify sales opportunities across service channels.

What I'm looking for

I'm looking to contribute my knowledge, skills, and experience in client relationship management, project management, go-to-market strategies, and market analysis to address business challenges and opportunities.

I'm currently supporting customers at Housing Finance Bank, responding to calls, emails, and social media inquiries while processing fund transfers, account openings, and loan applications.

Previously, I handled client transactions and relationship management at Diamond Trust Bank, resolving concerns, conducting client visits, and advising customers on suitable banking and insurance products. At Call Centre International, I met service KPIs, upsold and cross-sold products, trained new agents, and guided a team of customer service agents.

I'm a Bachelor of Commerce graduate in Procurement with over six years of experience in client relationship management, project management, go-to-market strategies, and market analysis.

Experience

Work history, roles, and key accomplishments

HB

Current

Customer Service Agent

Current

Housing Finance Bank

Dec 2022 - Present (3 years 8 months)

Responding to customer inquiries via phone, email, and social media. Resolving issues, processing transactions, and identifying sales opportunities.

Customer Service CRM Social Media Management Transaction Processing Sales

CI

Customer Service Agent

Call Centre International

Apr 2022 - Dec 2022 (8 months)

Handled inbound calls and emails, upsold and cross-sold products, met KPIs, trained new agents, and managed a team.

Customer Service Upselling Cross Selling Training Team Management KPIs

DB

Cash Officer

Diamond Trust Bank

Oct 2019 - Mar 2022 (2 years 5 months)

Processed client transactions, handled inbound calls, made cold calls, conducted client visits, and managed client relations.

Cash Handling Customer Service Client Relations Cold Calling Banking Products

Education

Degrees, certifications, and relevant coursework

UN

University of Nairobi

Bachelor of Commerce, Commerce

2015 - 2019

Pursued a Bachelor of Commerce degree with a specialization in Procurement, gaining comprehensive knowledge in business and supply chain management.

MS

Maseno High School

KCSE Certificate, General Studies

2010 - 2013

Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).

Tech stack

Software and tools used professionally

QuickBooks

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