Joy Alabaraonye

I am a highly motivated and experienced Assistant Retail Manager with over 6 years in customer-facing roles. My proven ability to manage high-volume communications and resolve complex customer concerns effectively has driven sales through exceptional service and engagement. Now, I am transitioning into virtual technical support, committed to adapting to new technologies and expanding my skill set to deliver top-notch technical support.

In my current role at MAC Cosmetics, I have achieved a 20% sales contribution quarterly by leveraging effective communication and promotional offers. I excel in resolving customer escalations with empathy and timeliness, maintaining high customer satisfaction. My experience includes coordinating online order fulfillment and inventory tracking systems, ensuring a seamless customer experience across physical and digital platforms.

With a Bachelor’s degree in Computer Science and Technology, I possess strong analytical skills and the ability to learn new technologies quickly. I am eager to bring my customer service expertise and technical skills to a virtual support role, where I can contribute to enhancing customer experiences and driving success.