IMidibie mark
@idibiemark
Organised virtual assistant and customer support specialist with 6+ years remote experience.
NigeriaWhat I'm looking for
I am an organised and proactive virtual assistant and customer support specialist with over six years of remote experience across call centre, chat, and administrative roles. I consistently deliver high customer satisfaction scores while optimising workflows using CRM and collaboration tools.
At Atreos Retail Platform Ltd I managed executive calendars, email, travel bookings, and social media—achieving 100% schedule adherence and a 35% increase in engagement; at Microsoft I maintained a 95% customer satisfaction score and reduced resolution times through clear documentation.
I bring practical skills in Salesforce, HubSpot, Zendesk, Freshdesk, Zoho, advanced Excel, Power BI and basic SQL, along with cybersecurity awareness and training credentials, and I am focused on driving measurable improvements in support operations and team productivity.
Experience
Work history, roles, and key accomplishments
General Virtual Assistant
Atreos Retail Platform Ltd
May 2023 - Present (2 years 8 months)
Managed executive calendars, email correspondence, travel bookings and customer support; achieved 92% resolution rate and increased social media engagement by 35% while driving a 25% follower growth from marketing campaigns.
Call Centre Agent
Microsoft 365
Jan 2019 - Feb 2021 (2 years 1 month)
Handled high-volume inbound technical support for subscription and connectivity issues, maintaining a 95% customer satisfaction score and reducing resolution time by 20% through improved documentation.
Customer Support Officer
IROKO TV
Sep 2017 - Dec 2018 (1 year 3 months)
Provided inbound/outbound and live chat support, achieving 85% first-contact resolution and reducing response time by 30%; trained new staff and improved team productivity by 25%.
Education
Degrees, certifications, and relevant coursework
BUBaze University
Professional Diploma in Cybersecurity, Cybersecurity
Enrolled in a Professional Diploma program in Cybersecurity at Baze University, expected completion in 2025.
Delta State University
Bachelor of Science, Mathematics
Completed a Bachelor of Science degree in Mathematics, graduating in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
notion.so/SOP-Running-Weekly-Activities-for-Senior-Residents-879627798b194b98ae3363beec0e9e48Job categories
Skills
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