Open to opportunities

Jovana Dzunic

@jovanadzunic

Message

Results-oriented marketing and business leader driving market expansion.

Austria

Message

What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my marketing expertise to drive growth and enhance customer experiences.

I am a results-oriented marketing and business leader with a proven ability to drive market expansion, brand equity, and commercial performance. My experience spans various roles where I have successfully navigated complexity, aligned cross-functional teams, and built organizations for scale. I am known for bringing clarity, momentum, and calm leadership to fast-paced, high-growth contexts.

In my current role as Lead Marketing & Customer Care at One Trading, I have defined strategic direction and operational setup, leading to record-breaking trading volumes and significant improvements in customer satisfaction. My previous experience as Operations Manager at Institut Jonke allowed me to scale the patient base to over 90,000, while my entrepreneurial journey as Founder & CEO of The Luxury Habits showcased my ability to build a profitable e-commerce business from the ground up.

Experience

Work history, roles, and key accomplishments

Current

Lead Marketing & Customer Care

Current

One Trading

Apr 2023 - Present (2 years 2 months)

Led the go-to-market strategy across all client types, supported by a targeted nurture campaign that drove record-breaking daily trading volume on the ETH/EUR perpetual futures market. Directed the company rebrand and repositioning, delivering over 1.5B global media impressions and Tier 1 coverage.

Marketing Strategy Customer Care Client Servicing Go To Market Strategy Customer Satisfaction Paid Media Onboarding

Operations Manager

Institut Jonke

Nov 2019 - Present (5 years 7 months)

Scaled the patient base to over 90,000 through high-impact marketing, brand positioning, reputation-building programs, and targeted campaigns. Supported the SaaS product launch and commercial rollout, contributing to its adoption by over 20% of orthodontic clinics across Austria within the first year.

Operations Management HR Management Marketing Team Leadership Positioning Campaign Management

Founder & CEO

The Luxury Habits

May 2019 - Present (6 years 1 month)

Built a community of over 100,000 Instagram followers, establishing a strong brand presence and driving sustained organic and paid engagement. Generated over 20,000 online sales, with strong customer retention and recurring revenue through storytelling-driven campaigns and influencer partnerships.

Branding Marketing Customer Experience Operations Product Sourcing Shopify Content Creation Social Media Growth

Assistant Manager

The Body Shop

Jan 2018 - Present (7 years 5 months)

Responsible for daily operations and client interactions within the retail environment. Supported sales initiatives and ensured customer satisfaction.

Sales Support Customer Service Inventory Management Team Collaboration Product Knowledge

Operations and Client Specialist

Firma Dragan d.o.o

Jul 2015 - Present (9 years 11 months)

Managed client operations and provided specialized support. Ensured efficient service delivery and maintained strong client relationships.

Client Services Service Delivery Relationship Management Data Entry Administrative Support Problem Solving Communication Customer Service

Education

Degrees, certifications, and relevant coursework

Geneva Business School

Doctoral Candidate (DBA), Business Administration

Proposed research on 'Navigating the Strategic Tension Between Customer Experience and Marketing Efficiency: A Performance-Based Study in the Tech Sector'. This doctoral program focuses on advanced business administration and research methodologies.

FH Burgenland

Master of Business Administration (MBA), Business Administration

Focused on Strategic Leadership, Organizational Development, Product Marketing, and Client Relationships. This program provided a comprehensive understanding of business management and strategic decision-making.