Looking for a job

Jossa Marie Valenciano

@jossamarievalenciano

Message

I coordinate customer service, orders, deliveries, and field-service support across multinational operations.

Philippines

Message

What I'm looking for

I'm looking for a customer service or service coordination role where I can manage orders, delivery tracking, customer communication, and field-service support while keeping operations accurate and efficient.

At Dentsply Sirona, I coordinate customer orders with intercompany partners in Hong Kong, Germany, and Italy, monitor importation, process invoices and credit memos, and connect customers with service engineers.

I bring extensive service coordination experience from GRUNDFOS, along with sales, executive administrative, and calibration support. I keep work orders, schedules, documentation, marketing support, and customer communications accurate and moving smoothly.

Experience

Work history, roles, and key accomplishments

Customer Service Coordinator

Dentsply Sirona

Nov 2023 - Apr 2026 (2 years 5 months)

1. Customer Service Support
1.1 Order processing from local dealer to source Interco partners (Hongkong, Germany, Italy)
1.2 Monitoring importation status form departure to arrival and endorse to broker.
1.3 Processing of customer invoice including credit memo when needed.
1.4 Coordinate initial service assistance and endorse to Service Engineer.
2. Marketing support
2.1 Key Opinion Leader (KOL) o

Customer Support Internal External Communications Customer Service Operations Service Delivery Management Work Orders Supply Chain Management

Assistant Sales Manager

BROSNEP CORP.

Mar 2023 - Aug 2023 (5 months)

1. Purchase Order creation and system encoding
2. Monitoring of delivery status from warehouse to store
3. Oversee each sales personnel's status of orders
4. Oversee each sales personnel's daily activity

Service Delivery Management

Service Coordinator - Customer Service Support South East Asia

GRUNDFOS

Aug 2018 - Apr 2022 (3 years 8 months)

1. Serve as the main point of contact for customers regarding service appointments, updates, delays, and follow‑ups.
2. Plan, prioritize, and assign service tasks to field engineers based on skills, availability, and location.
3. Create and monitor work order report from service personnel and process ordering of needed parts for the recommended repair.
4. Maintain record and documentation
5. Add

Executive Assistant To The President

PHILMETAL PRODUCTS INC

Aug 2017 - Jul 2018 (11 months)

1. Coordinating communications, including taking calls, responding to emails and interfacing with clients.
2. Serve as the primary point of contact, screen calls, and draft correspondence.
3. Coordinating board meeting arrangements.
4. Assist with special projects and manage expense tracking of Service personnel.

Presentation Skills Administrative Support Executive Coordination Internal External Communications Communication Skills External Relations Confidentiality Customer Service Administration Executive Administrative Support Minutes Time Management Clerical Skills Microsoft Office Excel

Calibration Technician - Admin Support

Mesco Incorporated

Oct 2012 - May 2017 (4 years 7 months)

1. Calibration of small measuring instruments, adjust, and test measurement devices against standards.
2. Processing of invoice.
3. Maintain proper documentations and standard operating procedure based on ISO 17025