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Romeo Arcilla Jr

@romeoarcillajr

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Customer Care Specialist | Logistics & Order Coordination | Virtual Assistant | Technical Support | Zendesk & HubSpot

Philippines

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Customer Care Specialist | Logistics & Order Coordination | Virtual Assistant | Technical Support | Zendesk & HubSpot

Experienced Customer Care and Logistics professional with a strong background in customer support, technical assistance, order processing, and shipment coordination using platforms such as Zendesk and HubSpot. Skilled in handling live chat, email, and phone support while effectively resolving customer and order-related concerns.

Experienced in logistics coordination, including booking supplier collections, monitoring shipments, coordinating delivery schedules, and following up on delayed or in-transit orders. I also assist Customer Service teams by providing shipment updates and coordinating with suppliers and logistics partners to resolve delivery issues.
Adaptable and resourceful, I can also handle various Virtual Assistant and administrative tasks to support daily operations. I am organized, reliable, deadline-driven, and comfortable working both independently and as part of a team.

Driven to deliver excellent service, maintain smooth operations, and contribute meaningful value to the business I work with.

Experience

Work history, roles, and key accomplishments

Order and Customer Service Manager

Upstream Imports

Jun 2026 - Oct 2026 (4 months)

Managed order processing and delivery coordination with warehouses and freight providers. Handled customer inquiries and maintained the customer database.

Order Management Customer Service Logistics Coordination Database Management Cloud Based Systems

Customer Service/Order Management

Waldom Electronics EMEA BV

Jan 2023 - Jun 2026 (3 years 5 months)

Handled order entry and management, resolved after-sales concerns, and answered product inquiries. Fixed order issues and supported inside sales representatives.

Order Management Customer Service Issue Resolution Virtual Assistant SAP CETEC HubSpot Zendesk Outlook Microsoft Office Power BI Skype Microsoft Teams

Technical Support Representative

ExpressVPN

Jun 2021 - Oct 2021 (4 months)

Provided technical support to customers, resolving software and hardware issues. Investigated and resolved incidents in a timely manner.

Technical Support Troubleshooting Incident resolution Customer Service

Customer Service Representative

United Parcel Service

Sep 2020 - Mar 2021 (6 months)

Managed shipment tracking, pickups, and rate quotations. Assisted customers with the online shipment portal and ensured positive experiences.

Customer Service Shipment Tracking Portal Support Communication Skills

Collections Representative

Conn's Home Plus

May 2019 - Jul 2020 (1 year 2 months)

Negotiated payment arrangements to recover outstanding balances. Resolved billing discrepancies and implemented preventative solutions.

Collections Negotiation Billing Resolution Customer Service

Logistics Coordinator

Waldom Electronics EMEA BV

Booked supplier collections, coordinated shipment schedules, and monitored shipments. Resolved delivery issues and maintained accurate shipment records.

Logistics Coordination Shipment Tracking Supplier Management Problem Solving Record keeping

Education

Degrees, certifications, and relevant coursework

Pampanga State Agricultural University

Bachelor of Science, Agricultural Engineering

2014 - 2019

Activities and societies: On-the-Job Training: Philippine Center for Post-harvest Development and Mechanization (Apr – May 2018)

Pursued a Bachelor of Science in Agricultural Engineering, including on-the-job training at the Philippine Center for Post-harvest Development and Mechanization from April to May 2018.