Rodney Calpito

Answered incoming customer emails and calls concerning issues and questions with purchased or listed items. Assisted with inputting and submitting data for required documents and licenses.

Ensured customer satisfaction and provided professional customer support. Diligently and effectively provided resolutions for various customer issues, such as basic troubleshooting, payment, and order/account level issues.

Provided phone support for order, payment, account, and tracking issues. Maintained a positive, empathetic, and professional attitude toward customers at all times.

Led calibration efforts, ensuring precise measurements and regulatory compliance across biotech, pharmaceutical, electronics, and mechanical industries. Performed routine and as-needed calibrations on a wide range of instruments, maintaining traceability to national standards.

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and organizational abilities.

Undertook studies at De Anza College, focusing on core academic subjects. Enhanced critical thinking and problem-solving skills.

Continued higher education at Mission College, building upon previous academic experiences. Further developed analytical and technical competencies.