Charlie Jay Rodrigo

Coordinated warranty repairs between U.S. service centers, technicians, and customers. Matched repair requests with local providers and supported field technicians in real time.

Managed office operations including IT support, HR transactions, and records for a local government utility. Prepared monthly General Manager reports and acted as liaison for HR transactions.

Produced data analytics reports in Google Sheets and managed timecards in Paycom for an online HR services company.

Handled customer phone support for a U.S. dog DNA testing company on a five-month remote contract.

Part of a contracted field team conducting on-site spot verification at beneficiaries' residences, planning visits and recording findings accurately.

Promoted from Customer Service Associate to Subject Matter Expert, then Team Leader supervising 15 agents. Evaluated calls and delivered coaching sessions to improve performance and customer satisfaction.

Handled order inquiries, order placement, and complaints for North American customers; promoted to the escalations team after one year. Advanced to Team Lead Trainee overseeing 12 representatives, trained in call evaluation and agent coaching.

Resolved Wi-Fi networking device issues over the phone; promoted within a year to the account's elite team with higher performance targets.

Pursued a Bachelor of Theology from 2020 to June 2024.

Studied Zoology at Mindanao State University but did not complete the degree.