noel sabangan

Coordinated technician and vendor schedules for 20+ weekly work orders, prepared quotations and invoices, and tracked jobs from request to close-out with proactive client updates. Trained new hires on the scheduling system and daily procedures.

Guided members through plan coverage and benefits, reducing repeat calls, and resolved billing, co-pay, and reimbursement discrepancies by cross-checking claims. Maintained full HIPAA compliance across all member data handling.

Confirmed location and vehicle details before dispatch to ensure first-time-correct service, and handled high call volumes under time pressure including payment processing and coverage checks in real time.

Resolved order, cancellation, substitution, and delivery-timing issues for a high-volume grocery account, and investigated recurring account complaints cross-functionally to identify root causes.

Explained billing statements and payment options, flagged suspicious activity for fraud review, and resolved billing disputes by reconciling transaction history against payment records.

Resolved account discrepancies and processed payments and updates for corporate accounts in a B2B environment.

Verified member eligibility and explained benefits clearly, reducing coverage confusion, and maintained steady quality and compliance scores in a regulated call center environment.

Troubleshot connectivity and equipment issues for AT&T U-verse customers, walking them through modem, router, and Wi-Fi fixes, and logging every case in the ticketing system.

Managed sales documentation, quotations, contracts, and purchase orders for the Sales Director's team, and kept supplier communication and order fulfillment on track.

Supported the General Sales Manager with calendar management, correspondence, and confidential reporting on a daily, weekly, and monthly basis.

Managed front desk check-ins and reservations at a private golf club, and ran POS sales and merchandising in the golf shop.

Completed two years of coursework in Computer Science.

Earned a High School Diploma.