KLKennedy Lukilah
@kennedylukilah1
Service Delivery leader driving operational excellence, client growth, and high-performance teams.
KenyaWhat I'm looking for
I am a mission-driven Service Delivery leader with over 15 years managing complex, high-impact client accounts and distributed teams in fast-paced, technology-enabled environments.
I excel in end-to-end service delivery execution, SLA/KPI governance, and client relationship stewardship, having led campaigns that grew revenue from €200K to €550K per month and generated annual revenues exceeding $2M.
My approach is data-driven and collaborative: I implement performance analytics, quality assurance practices, and cross-functional process improvements that reduced errors and improved efficiency by about 15–25% across engagements.
I also build high-performance cultures through leadership coaching, clear KPIs, and structured feedback, and I apply these disciplines to entrepreneurial ventures where I run sustainable, end-to-end operations.
Experience
Work history, roles, and key accomplishments
Operations Consultant
Independent
Jul 2022 - Present (3 years 6 months)
Evaluated and redesigned operational workflows for a capital venture, reducing turnaround times 25% while maintaining quality above 95% and advising on delivery structuring and risk management.
TELed end-to-end delivery for a large-scale content moderation campaign, driving a 175% revenue increase and implementing quality controls that reduced errors 15% while improving operational efficiency 15%.
Senior Project Manager
Stepwise
Aug 2021 - Apr 2022 (8 months)
Managed complex AI pilot data projects, exceeding quality benchmarks and reducing project delays 20% through structured milestone tracking and proactive escalation management.
Project Manager L3
Samasource Kenya Limited
Feb 2017 - Jul 2021 (4 years 5 months)
Scaled multi-project service delivery from 20 to 300+ personnel while maintaining quality scores above 95% and implemented weekly calibrations to align delivery with client needs.
Education
Degrees, certifications, and relevant coursework
UWUniversity of South Wales
Master of Business Administration, Business Administration
2022 - 2022
Completed a Master of Business Administration (MBA) program at the University of South Wales in 2022.
SUStrathmore University
Higher Diploma, Management Information Systems
2004 - 2004
Completed a Higher Diploma in Management Information Systems at Strathmore University in 2004.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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