Open to opportunities

Chanice Carter

@chanicecarter

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Operations Project Manager driving governance, process improvement and data-led operational excellence.

United Kingdom

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What I'm looking for

I seek a role where I can lead PMO/operations improvements, deliver governance and reporting, work cross-functionally in a collaborative culture, and grow into broader program or PMO leadership.

I am an Operations Project Manager with extensive experience delivering governance, process improvements and data-driven reporting across global financial services and tech organisations. I lead cross-functional teams, produce senior-level reporting, and implement scalable policies and automated processes that reduce risk and improve operational efficiency.

My background includes managing onboarding and large-scale projects, creating dashboards and RAID/RAG governance, and organising executive communications and town halls. I combine advanced Excel and leadership skills with practical experience in Tableau, PowerBI, ServiceNow and Smartsheet to deliver measurable improvements in delivery, cost control and stakeholder engagement.

Experience

Work history, roles, and key accomplishments

Project Manager

Bank of America

May 2023 - Apr 2025 (1 year 11 months)

Delivered quantitative analysis and high-level reports for senior management, automated weekly reporting to improve efficiency, and led cross-functional initiatives that improved operational governance and risk management.

Excel Tableau Data Analysis Process Improvement Stakeholder Management Governance Reporting Cross Functional Collaboration

Onboarding Project Manager

BlackRock

Sep 2022 - Apr 2023 (7 months)

Managed onboarding for tech and ops projects up to $50M, prepared funding pitch materials and executive presentations, and built dashboards and processes to improve PMO reporting and control.

Onboarding Power BI Smartsheet ServiceNow Excel Risk Management Process Design

Project Management Coordinator

CBRE

Feb 2019 - Sep 2022 (3 years 7 months)

Implemented PMO governance and a new filing system that doubled document retrieval speed, produced program-level reports and presentations, and supported SteerCo with KPI tracking and continuous improvement initiatives.

PMO Reporting Document Management KPI Tracking Financial Reporting Process Improvement

Junior Project Manager

Clara Pensions

Apr 2018 - Jan 2019 (9 months)

Developed and executed project plans and lifecycle processes, tracked progress via spreadsheets and reports, and achieved regulatory approval from The Pensions Regulator on time and within budget.

Project Planning Lifecycle Management Reporting Regulatory Compliance Resource Allocation

Executive Assistant

XPS Pensions Group

Jan 2014 - Mar 2018 (4 years 2 months)

Provided executive-level administrative support, managed calendars and communications, and coordinated stakeholder interactions to support senior leadership effectiveness.

Executive Support Calendar Management document preparation Meeting Coordination