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@susandearden
Adept Operations Admin Manager with strong project management skills.
I am an adept and driven professional with a diverse skill set that allows me to adapt to varying work scenarios. My commitment to excellence and ability to thrive under pressure have enabled me to effectively organize tasks and optimize productivity in every role I've undertaken.
Currently, I serve as the Operations Admin Manager at bigspark Ltd, where I provide critical support to the Head of Delivery and the Executive Leadership Team. My responsibilities include managing projects, integrating consultants into client projects, and overseeing employee records within the ERP system. I take pride in facilitating the onboarding of new employees and coordinating company events, ensuring a smooth operational flow.
Throughout my career, I have held various administrative roles, including Senior Administrator at ACI Reports Ltd and Personal Assistant to the MD at MTC Northwest. These experiences have honed my skills in project coordination, diary management, and HR responsibilities, making me a versatile asset to any organization.
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Work history, roles, and key accomplishments
Bigspark Ltd
Feb 2022 - Present (3 years 9 months)
Provided assistance to the Head of Delivery and Executive Leadership Team, collaborating with stakeholders to establish project requirements. Managed and tracked projects, integrated consultants into client projects, and coordinated the visa sponsorship process.
ACI Reports Ltd
Sep 2021 - Feb 2022 (5 months)
Coordinated TM44 inspections and supervised surveyors' schedules. Maintained and updated internal portfolios, and arranged accommodation and established route plans for surveyors.
Pladis Global
Mar 2021 - Sep 2021 (6 months)
Coordinated on-site labour activities and entered staff hours into the SAP system. Tracked and managed staff absences, and recorded agency invoices in the system.
MTC Northwest
Apr 2020 - Mar 2021 (11 months)
Managed diaries, scheduling meetings, appointments, and travel arrangements. Oversaw confidential correspondence, staff training initiatives, and ISO accreditation procedures, while fulfilling HR responsibilities.
Raised Floor Solutions
Dec 2014 - Apr 2020 (5 years 4 months)
Provided administrative assistance to the Operations Manager and team of Contract Managers, coordinating the hiring of machinery and tools. Managed petty cash and expenses, monitored shared inboxes, and distributed O&M Manuals.
Hannah Distribution
Nov 2010 - Nov 2014 (4 years)
Arranged daily call lists and distributed them to the processing team, handling wholesale order processing. Informed customers about out-of-stock items and expected delivery dates, and collaborated with purchasing and warehouse departments.
Abacus Care
Sep 2009 - Nov 2010 (1 year 2 months)
Assigned trained staff to meet incoming shift requirements and kept clients informed about visits and staff arrival times. Collaborated with external agencies and maintained regular communication with staff to determine availability.
QVC
Aug 2008 - Sep 2009 (1 year 1 month)
Managed incoming orders received through phone calls and emails, establishing accounts for new customers. Provided new product information to customers as needed.
T.O.S.H (Ormskirk) Ltd
Jan 2004 - Dec 2006 (2 years 11 months)
Provided administrative assistance to the Director, managing diary appointments and scheduling. Aided in the smooth operation of daily office tasks, assigned incoming jobs to engineers, and oversaw customer inquiries and complaints.
St John Rigby College
Nov 2000 - Oct 2003 (2 years 11 months)
Provided administrative and clerical support to the College Directors, updating and managing computerised recording systems. Developed model documents and templates, coordinated and facilitated meetings, and organized schedules.
LEM HEME LTD
Jan 1993 - Dec 1999 (6 years 11 months)
Provided business and administrative assistance to both the Operations Director and Production Manager, screening incoming calls and coordinating company meetings and conferences. Maintained and managed diaries for Directors, scheduling meetings with internal and external clients.
LEM HEME LTD
Feb 1991 - Dec 1993 (2 years 10 months)
Generated routine business reports on delivery performance, production efficiency, and inventory levels. Established and managed data within the company's control system (MFG-PRO), and coordinated administrative tasks related to stock-taking activities.
Degrees, certifications, and relevant coursework
Information Technology
Grade: NVQ Level II
Software and tools used professionally
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