Susan Dearden

Provided assistance to the Head of Delivery and Executive Leadership Team, collaborating with stakeholders to establish project requirements. Managed and tracked projects, integrated consultants into client projects, and coordinated the visa sponsorship process.

Coordinated TM44 inspections and supervised surveyors' schedules. Maintained and updated internal portfolios, and arranged accommodation and established route plans for surveyors.

Coordinated on-site labour activities and entered staff hours into the SAP system. Tracked and managed staff absences, and recorded agency invoices in the system.

Managed diaries, scheduling meetings, appointments, and travel arrangements. Oversaw confidential correspondence, staff training initiatives, and ISO accreditation procedures, while fulfilling HR responsibilities.

Provided administrative assistance to the Operations Manager and team of Contract Managers, coordinating the hiring of machinery and tools. Managed petty cash and expenses, monitored shared inboxes, and distributed O&M Manuals.

Arranged daily call lists and distributed them to the processing team, handling wholesale order processing. Informed customers about out-of-stock items and expected delivery dates, and collaborated with purchasing and warehouse departments.

Assigned trained staff to meet incoming shift requirements and kept clients informed about visits and staff arrival times. Collaborated with external agencies and maintained regular communication with staff to determine availability.

Managed incoming orders received through phone calls and emails, establishing accounts for new customers. Provided new product information to customers as needed.

Provided administrative assistance to the Director, managing diary appointments and scheduling. Aided in the smooth operation of daily office tasks, assigned incoming jobs to engineers, and oversaw customer inquiries and complaints.

Provided administrative and clerical support to the College Directors, updating and managing computerised recording systems. Developed model documents and templates, coordinated and facilitated meetings, and organized schedules.

Provided business and administrative assistance to both the Operations Director and Production Manager, screening incoming calls and coordinating company meetings and conferences. Maintained and managed diaries for Directors, scheduling meetings with internal and external clients.

Generated routine business reports on delivery performance, production efficiency, and inventory levels. Established and managed data within the company's control system (MFG-PRO), and coordinated administrative tasks related to stock-taking activities.

Grade: NVQ Level II