josiane issa

Owned end-to-end product strategy, delivery, and cross-functional execution for a B2B SaaS and AI-enabled multi-region platform. Led a cost optimization initiative that reduced monthly operating spend 46% ($500K to $270K) and improved customer satisfaction 23% (3.0 to 3.7) while mentoring senior product leaders across 4+ regions.

Directed end-to-end discovery and delivery for core B2B SaaS products, owning the full product lifecycle and coordinating product, engineering, data, and operations teams. Improved user engagement 25% through customer-centric discovery and experimentation, and increased delivery predictability by clarifying requirements and introducing lightweight Agile rituals.

Defined and executed the technology and R&D roadmap, leading digital transformation across four campuses used by 1,000+ students and hundreds of staff. Oversaw full-cycle migrations from legacy systems with a focus on data integrity, minimal downtime, and improved reliability across mission-critical platforms.

Coordinated project delivery between Lebanon and an outsourced India team (15 engineers), managing scope definition, planning, delivery tracking, and stakeholder communications. Supported and trained end users for a production system used by 500+ users, resolving quality/usability issues and translating business needs into technical requirements.

Earned a Master of Business Administration (MBA) from ESA Business School, completed between 2016 and 2018.

Earned a bachelor’s degree in computer science from Lebanese University between 2008 and 2009.