Open to opportunities

Joshua Pipkins

@joshuapipkins1

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Customer Service Representative skilled in problem solving and data analysis.

United States

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What I'm looking for

I seek a role that fosters growth, teamwork, and impactful customer interactions.

As a dedicated Customer Service Representative with experience in the insurance industry, I excel in creative problem solving and data analysis. My tenure at Aetna Insurance has equipped me with the skills to manage high-volume customer interactions effectively, ensuring prompt resolution of inquiries and maintaining high levels of customer satisfaction.

In addition to my role at Aetna, I have served as a Mental Health Counselor, where I facilitated group therapy sessions and developed individualized treatment plans. This experience has honed my active listening skills and deepened my understanding of client needs, allowing me to contribute positively to their mental health journeys. I am eager to leverage my diverse skill set in a dynamic environment that values teamwork and continuous improvement.

Experience

Work history, roles, and key accomplishments

Mental Health Counselor

Sacramento County

Nov 2017 - Aug 2024 (6 years 9 months)

Facilitated group therapy sessions, promoting open communication and mutual support among clients, enhancing therapeutic outcomes. Developed individualized treatment plans leading to improved patient mental health and increased engagement in therapy sessions.

Group Therapy Communication Patient Engagement Treatment Planning Active Listening

Customer Service Representative

Aetna Insurance

Oct 2023 - Mar 2024 (5 months)

Managed high-volume customer interactions at Aetna Insurance, ensuring prompt resolution of issues and maintaining customer satisfaction. Worked closely with team members to streamline processes and enhance overall customer support efficiency.

Customer Service Data Analysis Active Listening Team Collaboration