Ifeoma Aninye

As a dedicated Customer Support Analyst with over 5 years of experience, I have consistently delivered exceptional customer service and achieved key performance metrics. My expertise lies in optimizing support processes, enhancing knowledge bases, and proactively addressing customer issues. I pride myself on my strong communication and interpersonal skills, which have been instrumental in fostering positive relationships with customers and colleagues alike.

In my current role at Aetna Medicare, I manage support tickets, prioritize escalations, and maintain detailed documentation of customer interactions. My ability to diagnose and resolve technical issues has not only improved customer satisfaction but also contributed to product enhancements. I have received recognition for my outstanding performance and commitment to the core values of customer support.

Previously, at Cox Communication, I maintained a QA score of 95% or above through high-quality interactions. My experience has equipped me with the skills to analyze support data, identify trends, and implement proactive solutions that drive customer satisfaction and operational efficiency.