Joshua Pipkins

As a dedicated Customer Service Representative with experience in the insurance industry, I excel in creative problem solving and data analysis. My role at Aetna Insurance involved managing high-volume customer interactions, where I ensured prompt resolution of issues and maintained high levels of customer satisfaction. I thrive in dynamic environments and am eager to leverage my skills to contribute to team success and continuous improvement.

In my previous position as a Mental Health Counselor with Sacramento County, I facilitated group therapy sessions that promoted open communication and mutual support among clients. I developed individualized treatment plans that led to improved patient mental health and increased engagement in therapy sessions. My strong customer service abilities and commitment to client satisfaction have been key drivers of my professional success.