Sadheeqa Derrick

I am a committed customer service representative with a strong focus on providing exceptional support and fostering positive client relationships. My experience at Athena and Medicare has equipped me with advanced communication skills and a passion for helping others, which I leverage to enhance customer satisfaction and drive company success.

At Athena, I resolved customer inquiries efficiently while maintaining high satisfaction rates. I actively listened to diverse customer concerns and delivered personalized solutions, turning challenging situations into opportunities for building loyalty. Currently, at Medicare, I streamline communication processes and address complex healthcare coverage questions, ensuring positive experiences for beneficiaries. I am dedicated to continuous learning and professional growth, always seeking ways to improve service delivery.