Khaneisha Gardner

As a Customer Service Specialist with over 4 years of experience, I have honed my skills in delivering exceptional service across diverse industries. My background in Forensic Psychology and Criminal Justice complements my strong interpersonal communication and analytical thinking abilities. I have a proven track record of managing multiple tasks efficiently while resolving issues effectively, ensuring a seamless experience for clients.

Currently, I work as a Chat Support Agent at Headway, where I provide empathetic and efficient support to patients and mental health providers. I handle over 40 inquiries daily through live chat, email, and phone, maintaining HIPAA compliance and exercising sound judgment when dealing with confidential health information. My contributions to a mission-driven team include identifying recurring user pain points and escalating improvement opportunities, all while meeting or exceeding daily productivity and quality metrics.

Previously, I served as an Insurance Specialist at Assurant, where I monitored and managed insurance policies for loans, ensuring compliance with lender requirements. My efforts led to measurable improvements in policy compliance and risk mitigation, streamlining processes to enhance lender protection. I am passionate about providing top-notch service and continuously seek opportunities to grow and improve in my career.