JOJoshua Okedere
@joshuaokedere
Results-driven IT professional with expertise in technical support.
NigeriaWhat I'm looking for
I am Oluwasegun Joshua Okedere, a dedicated IT professional with a Bachelor's Degree in Computer Science. My career has been marked by a commitment to excellence in technical support and Office 365 administration. I have honed my skills in various roles, including as an I.T Officer at Redeemer’s Health Village and a Cloud Support Engineer at Microsoft (TEK Experts). My experience has equipped me with a robust understanding of troubleshooting, software upgrades, and user training, allowing me to deliver exceptional service to clients and colleagues alike.
Throughout my professional journey, I have developed a strong foundation in Microsoft technologies, particularly in Microsoft Exchange, Azure, and Active Directory. I pride myself on my analytical abilities and my knack for solving complex problems efficiently. My passion for innovation drives me to seek out sustainable processes that enhance productivity and foster organizational growth. I am eager to leverage my skills and experience in a tech support role where I can make a meaningful impact.
Experience
Work history, roles, and key accomplishments
I.T Officer
Redeemer’s Health Village
Jul 2024 - Present (11 months)
Responsible for training employees on software and hardware usage, providing technical support, and administering Microsoft 365. Implemented software upgrades and troubleshot performance issues while supporting workstation software and hardware.
Technical Support
Ceptance Solutions
Dec 2020 - Feb 2024 (3 years 2 months)
Conducted analyses on hardware, software, and network capabilities. Performed diagnostic tests, troubleshooting, and trained end-users on hardware functionality and software programs.
Cloud Support Engineer
Microsoft (TEK Experts)
Sep 2019 - Dec 2020 (1 year 3 months)
Supported installation and configuration of Microsoft Office 365, ensuring timely resolution of issues. Acted as the primary technical contact for corporate customers, providing advanced troubleshooting and maintaining effective relationships with engineering teams.
Administrator / ICT Facilitator
Golden Cornerstone Schools
Jan 2015 - Mar 2019 (4 years 2 months)
Managed administrative tasks while facilitating ICT education, enhancing students' understanding of technology and its applications.
Computer Science Lecturer
National Youth Service Corps (NYSC)
Feb 2014 - Feb 2015 (1 year)
Taught computer science courses, guiding students through practical sessions and providing moral lessons to enhance their learning experience.
IT Trainee (Intern)
Access Bank
Jul 2012 - Jan 2013 (6 months)
Provided systems support and administration, including network maintenance, troubleshooting, and installation of network cables.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Bachelor of Science, Computer Science
2014 -
Redeemer’s High School
Senior Secondary School Certificate, Secondary Education
2008 -
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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