Open to opportunities

Joshua Ojemhen

@joshuaojemhen

Message

Results-driven IT Technician and QA specialist ensuring reliable systems and user satisfaction.

Nigeria

Message

What I'm looking for

I seek a hands-on IT/QA role where I can solve technical problems, improve system reliability, contribute to testing quality, and grow in a collaborative, learning-focused environment.

I am a results-driven IT technician and technical support specialist with hands-on experience in hardware installation, system configuration, software troubleshooting, network administration, and end-user support across multi-location environments.

I have delivered end-to-end IT support for logistics operations, managed device onboarding and security procedures, and resolved hardware, software, and connectivity issues to minimize downtime and restore productivity quickly.

As a QA practitioner, I translated system requirements into test scenarios, executed manual, functional, and regression testing, and logged defects in Jira to collaborate effectively with developers and ensure stable releases.

I also have community management experience, coordinating webinars and training, driving member growth and retention, and I hold certifications in Manual/Automation Testing and CCNA networking fundamentals.

Experience

Work history, roles, and key accomplishments

Current

IT Technical Officer

Current

Libmot Express

Mar 2024 - Present (2 years)

Deliver end-to-end IT support across multiple terminals, installing and maintaining desktops, printers and network devices to improve workstation reliability and minimize downtime.

Hardware installation Desktop Support Network Administration User Onboarding IT Governance Troubleshooting

QA Officer

MyStar Technologies

Apr 2025 - Jan 2026 (9 months)

Analyzed requirements and executed manual, functional and regression tests; logged and tracked defects in Jira to accelerate issue resolution and ensure stable releases.

Manual Testing Regression Testing Jira Functional Testing

Community Manager

Evergreen Digital Tech Solutions

Apr 2023 - Feb 2024 (10 months)

Led a digital tech community, designed weekly content calendars and coordinated webinars and training to drive member engagement and retention.

Community Management Content Planning Event Coordination Engagement Strategy Webinar Management Communication

SIM Swap Compliance Officer

Outcess Solutions Nigeria Limited

Feb 2022 - Mar 2023 (1 year 1 month)

Verified customer documentation and performed system validations to ensure secure SIM swap processes, maintaining high compliance accuracy and supporting fraud prevention.

Compliance Data Entry Fraud Prevention Record keeping

Junior IT Officer

Euphoric ICT Services

Jun 2019 - Dec 2019 (6 months)

Assisted in troubleshooting hardware, software and basic network issues, installed operating systems and supported user onboarding and routine maintenance.

User Onboarding Basic Network Support Software Configuration Maintenance