ogochukwu ikem

I am a proactive Customer Care Specialist with a proven track record in delivering exceptional customer service across various platforms. My experience includes achieving a remarkable 95% resolution rate for customer issues and spearheading the implementation of a customer feedback system that resulted in a 15% increase in satisfaction ratings. I pride myself on my strong communication and problem-solving skills, which have been instrumental in fostering customer loyalty and retention.

Throughout my career, I have consistently exceeded sales targets and streamlined processes to enhance customer experiences. At Jumia Food, I utilized consultative selling techniques to surpass monthly sales targets by 20% for three consecutive quarters. My ability to work remotely with minimal supervision showcases my dedication and efficiency. I have also collaborated with cross-functional teams to address customer concerns and drive continuous improvement in service delivery.

Currently, I serve as a Customer Care Specialist at Red Couch Limited, where I excel in tracking homeowners insurance policies and providing expert guidance to clients. My commitment to maintaining high standards of professionalism and integrity has resulted in an average quality score of 96%. I am passionate about leveraging my skills to contribute positively to customer experiences and drive organizational success.