Open to opportunities

Joshua Gonzalez

@joshuagonzalez

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Dynamic Systems Administrator with expertise in MDM implementation.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and professional growth.

I am a dynamic Systems Administrator with over 8 years of hands-on experience managing mobile and desktop environments in large-scale enterprises. My specialization in MDM implementation using Microsoft Intune and JAMF has allowed me to enhance device lifecycle management and provide executive support effectively. I am known for improving IT workflows, ensuring endpoint security, and leading cross-functional initiatives that drive measurable business value.

At Seminole HardRock Support Services, I successfully deployed and maintained over 200 iOS/macOS configuration profiles, improving device compliance by 30%. My role involved integrating Microsoft Intune with Azure AD and Apple Business Manager, which improved device provisioning workflows by 40%. I take pride in supporting C-suite executives with high-priority troubleshooting, significantly reducing resolution times.

My previous experience at Apple as a Genius Bar Administrator honed my technical skills and customer service best practices, where I managed logistics and resolved hardware/software issues efficiently. I am passionate about project management and continuously seek opportunities to optimize team collaboration and drive process improvements through structured planning and execution.

Experience

Work history, roles, and key accomplishments

Current

System Administrator/MDM Administrator

Current

Seminole HardRock Support Services

Jun 2022 - Present (3 years 1 month)

Deployed and maintained 200+ iOS/macOS configuration profiles, improving device compliance by 30% across global properties. Integrated Microsoft Intune with Azure AD, Apple Business Manager, and third-party applications, improving device provisioning workflows by 40%.

MDM Microsoft Intune Jamf Azure Active Directory Apple Business Manager MacOS iOS Device Management Technical Documentation

Genius Bar Administrator/Tech Expert/Operations

Apple

Jan 2017 - Present (8 years 6 months)

Managed Genius Room logistics, ensuring Apple repair standards and reducing device turnaround by 20%. Resolved hardware/software issues with macOS, iOS, Apple Watch, Apple TV, and Beats products.

MacOS iOS Customer Service Technical Training Logistics Management apple

Marketing and Fulfillment Specialist

CityTwist

Nov 2015 - Present (9 years 8 months)

Coordinated campaigns with marketing managers, maintaining 100% on-time delivery rate. Utilized solid computer skills, marketing software, and applications such as Adobe Creative Suite, Final Cut Pro, and Google Analytics.

Marketing Coordination Campaign Management Adobe Creative Suite Final Cut Pro Google Analytics Email Marketing Data Analysis

Operations Lead

Nike

Apr 2014 - Present (11 years 3 months)

Directed stockroom operations and optimized inventory practices, improving accuracy by 25%. Led training for new team members, promoting efficiency and process compliance.

Inventory Management Operations Management Team Leadership Training Development Process Improvement Logistics Retail Operations

Electronics Dept. Manager

Wal-Mart

Jun 2007 - Present (18 years 1 month)

Oversaw merchandising and sales strategy for electronics, increasing departmental revenue by 8-10% annually. Provided technical product consultation and support to customers, enhancing service quality.

Merchandising Sales Strategy Revenue Trend Analysis Customer Support retail management Electronics

Education

Degrees, certifications, and relevant coursework

Google

Certificate, Project Management

2024 - 2024

Completed the Foundations of Project Management Certificate program. Acquired essential skills and knowledge in project planning, execution, and management methodologies.

Cornell University

Certificate, Product Management

2022 - 2022

Earned a Product Management Certificate from Cornell University. Developed expertise in product lifecycle, strategy, and market analysis.

Art Institute of Ft. Lauderdale

Associate of Arts, Video Production

2012 - 2015

Completed an Associate of Arts degree with a focus on video production. Gained foundational knowledge and practical skills in various aspects of video creation.