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Dipendra Khatri

@dipendrakhatri

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Result-driven System Administrator with expertise in endpoint management.

United States

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What I'm looking for

I seek a role in a forward-thinking organization that values innovation and offers opportunities for professional growth.

I am a result-driven System Administrator with a robust background in JAMF and endpoint configuration management. My experience includes managing services, ensuring compliance, and optimizing asset management. I excel in end-user computing, device security, and MDM solutions, and I am eager to leverage my skills in a dynamic role.

At Los Angeles Times, I successfully led the migration from Microsoft to Google Cloud Platform, achieving a 98% compliance rate across 2,000+ systems through automated patch management. My proactive approach to security has significantly reduced data breach incidents and improved overall system performance. I am passionate about emerging technologies and committed to continuous learning and growth in this ever-evolving field.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Los Angeles Times

Jan 2023 - Present (2 years 4 months)

Managed services for Los Angeles Times, leading the migration from Microsoft to Google Cloud Platform. Spearheaded patch management processes, achieving a 98% compliance rate across 2,000+ systems. Implemented IDS and enhanced security measures, significantly reducing security incidents.

Google Cloud Platform Qualys Splunk Cortex XDR PowerShell Multi Factor Authentication Single Sign On Endpoint Security Vulnerability Assessment

End User Support / Desktop Support L2

FOX Corporation

Jul 2020 - May 2023 (2 years 10 months)

Provided second-level technical support to over 500+ end users, achieving a 98% issue resolution rate. Managed and prioritized support tickets using ServiceNow, consistently exceeding SLAs.

ServiceNow Microsoft Endpoint Manager Troubleshooting System Upgrades Documentation User Training Asset Management

Technical Support Analyst

Wells Fargo

May 2022 - Jan 2023 (8 months)

Provided enterprise-level technical support for treasury management systems, reducing system downtime by 15%. Led system upgrades and security patches, achieving 100% compliance with industry standards.

Active Directory Microsoft Entra Intune SCCM Encryption Data Protection System Upgrades Troubleshooting Compliance Performance Monitoring

Onsite Desktop Support

Aery Jones Educational Solutions

May 2018 - May 2020 (2 years)

Managed and deployed Azure Virtual Machines for virtual desktop environments, improving remote access reliability. Oversaw Autopilot enrollment for over 10,000 devices, enhancing configuration efficiency.

Azure Virtual Desktop Autopilot Intune Security Management Troubleshooting Device Management User Training

Help Desk Specialist

Sony

Sep 2017 - May 2018 (8 months)

Delivered first-level technical support to over 50 end-users weekly, resolving 95% of issues within 24 hours. Managed hardware and software inventory, ensuring accuracy and improving resource allocation.

Technical Support Inventory Management Active Directory Customer Satisfaction Communication Troubleshooting