Bradley Cooke

Instituted robust IT systems by implementing MDM, SSO, password management, antivirus, and data loss prevention solutions utilizing tools like JAMF, Okta, LastPass, and Google Workspace. Optimized IT service management processes through the effective use of the Atlassian stack (Jira/Confluence), enhancing team collaboration and workflow efficiency. Achieved compliance success by gathering and repo

Project managed the effective implementation of MDM systems (JAMF, Intune) for clients, maximizing device security and streamlining hardware refresh processes. Administered multiple Google, O365, and Atlassian (Jira, Confluence) environments to ensure business continuity for critical resources and operations. Managed Okta SSO for two-factor authentication and application provisioning to enhance ef

Implemented a suite of IT systems, including MDM, SSO, password management, antivirus, and DLP solutions utilizing JAMF, Duo, LastPass, Google Workspace, and Crowdstrike. Conducted IT service management effectively using the Atlassian stack (Jira / Confluence), leading to improved service quality. Collected and reported HITRUST evidence, resulting in successful completion of a Hi-Trust audit.

Managed a dedicated team of 5 desktop support professionals servicing over 500 employees nationwide with an infrastructure encompassing 1,000+ devices and 50,000+ resolved tickets in Jira. Developed and launched baseline procedures to enhance IT service delivery in an Agile environment. Utilized expertise in Apple to architect a robust infrastructure stack employing MacOS, JAMF, Google, Okta, and

Led help desk operations, optimizing response times and service quality through continuous process improvements. Implemented strategic changes in help desk practices that led to reduced ticket resolution times and improved user satisfaction scores. Enhanced team efficiency by establishing clear protocols and performance metrics aligned with organizational goals.

Administered IT support with a focus on end-user satisfaction and problem resolution across Mac and Windows environments. Effectively managed resource allocation for technical staff assignments via ticketing systems to ensure optimal service delivery. Collaborated with network administrators on system updates, hardware deployments, and software installations.

Managed all technical staff assignments while serving as a point of contact for external vendors to streamline communications and support services. Refined ticketing system processes and coordinated execution of technology presentations and budgetary planning as an advisor to the ICT Director. Implemented a solution integrating facilities scheduling and ticketing systems across four standalone pro

Executed iOS device setup and administration, facilitating seamless device management within an educational environment. Administered Apple environment, overseeing setup of virtual machines and client imaging/deployment across the district's technology spectrum. Led research and implementation of a district-wide access control system improving physical and digital security measures.

Transformed a retail shop into a structured operation by developing comprehensive systems for inventory management, customer service, and IT solutions. Implemented a POS system for over 30,000 products, boosting sales tracking accuracy and efficiency. Managed a workforce of over 15 employees, overseeing hiring, training, and performance evaluations to build a cohesive team.

Earned a Bachelor of Arts degree with a focus on Economics. Studied economic theories, statistical analysis, and their applications to real-world scenarios.

Completed a Master of Business Administration program. Focused on advanced business strategies, management principles, and leadership skills.