Open to opportunities

Michael Shelton

@michaelshelton

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Experienced technology leader passionate about mentoring and innovation.

United States

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What I'm looking for

I am looking for a role that allows me to mentor others while driving innovative solutions in technology.

I am an experienced and passionate technology leader with a strong commitment to mentoring professionals in the tech industry. My journey began at Apple Inc., where I have spent over a decade honing my skills as an Apple Certified Mac Technician and Apple Genius. My role has allowed me to develop a proven track record in hands-on technical training, fostering strong relationships, and implementing innovative practices that enhance customer satisfaction.

Throughout my career, I have actively collaborated with peers to cultivate innovative solutions within the technical repair process. My expertise spans comprehensive troubleshooting, software management, and hardware repairs, including the latest M2 and M3 chip technologies. I am dedicated to creating a positive impact within my team and the broader tech community, and I am eager to bring my skills to a tech company with a global reach.

Experience

Work history, roles, and key accomplishments

Apple Genius

Apple Inc.

Dec 2018 - Present (6 years 7 months)

Mentored and technically trained a team of repair technicians, focusing on fostering relationships, de-escalation, and proactive customer satisfaction practices. Collaborated on innovative solutions for technical repair processes, demonstrating advanced expertise in troubleshooting, deconstructing, and reconstructing computers for repair and maintenance. Proficiently managed software patches, upda

SAP ServiceNow Project Management MacOS iOS Software Management

Customer Advocate

CHOA

Jun 2014 - Present (11 years 1 month)

Acted as a customer advocate for patient transport, excelling in creating suitable environments and accommodating diverse patient needs. Validated administrative details in procedural documentation while maintaining an exceptional level of customer satisfaction.

Customer Service Administrative Support Documentation Patient Care Communication

Education

Degrees, certifications, and relevant coursework

Georgia State University

B.S. of Computer Science, Computer Science

Currently pursuing a Bachelor of Science in Computer Science. Relevant coursework includes Agile Project Management, covering Agile, SCRUM, Kanban, and XP methodologies.