Jesse Hawkins
@jessehawkins
IT Specialist focused on end-user support, cross-platform device management, and process streamlining.
United StatesWhat I'm looking for
I am an IT Specialist with hands-on experience supporting Windows, macOS, iOS, and Android across education, nonprofit, medical manufacturing, and logistics environments. I deliver tiered support, administer Entra/Azure and O365, manage MDM solutions like Jamf and Hexnode, and create documentation and training to improve user adoption and security.
My background includes supporting distributed field teams and 100+ cross-country drivers, administering device fleets with SCCM/Intune/AD, and serving as a primary Jamf administrator to deploy configuration profiles and policies. I prioritize clear communication, efficient troubleshooting, and implementing policies that streamline workflows and strengthen operational resilience.
Experience
Work history, roles, and key accomplishments
IT Systems Support Specialist
Blackwood Solutions
May 2024 - Jun 2025 (1 year 1 month)
Provided IT support for several locations and 100+ cross-country drivers across Windows, macOS, iOS, and Android; implemented Hexnode MDM, managed Apple Business Manager, and performed Entra/O365 administrative tasks including SAML SSO and licensing. Delivered user training and documentation to improve onboarding and BYOD security enrollment.
IT Support Analyst
Cook Incorporated
Nov 2022 - May 2024 (1 year 6 months)
Provided Tier II escalated support via ServiceNow and served as primary Jamf admin for macOS device management; used SCCM, ADAC/ADUC, Entra/Azure, and Intune to manage Windows devices and performed hardware/software installations in a controlled manufacturing environment.
IT Specialist
The Language Conservancy
Jan 2022 - Nov 2022 (10 months)
Delivered general IT support and troubleshooting for hardware, A/V, email, Zoom, macOS, Windows, WordPress, and web hosting; maintained in-house apps and supported staff technology needs.
Education
Degrees, certifications, and relevant coursework
Indiana University
Bachelor of Science, Informatics
Completed a B.S. in Informatics focused on applied information systems and user-centered technology.
Availability
Location
United StatesAuthorized to work in
Job categories
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