Looking for a job

Joshua Ezumezu

@joshuaezumezu

Customer experience professional at Flutterwave, resolving customer issues and sharing feedback to improve products and processes.

Nigeria

Message

What I'm looking for

I’m seeking an opportunity to join a company where I can leverage my skills, contribute to its success, and continue to learn and grow.

At Flutterwave, I act as a first point of contact for customer queries and complaints across email, social media, chat, and phone. I provide first-level support, resolve issues within service level agreements, and share customer feedback with internal teams.

At OPAY Microfinance Bank, I responded to account-related requests and customer complaints, helping ensure issues were resolved in a timely manner. I also informed customers about bank products and services.

At VINE DRESSER Agric. And Food processing company, I transferred sales data from paper records into computer files and databases, designed promotional flyers using Photoshop, and assisted customers with product questions. I’m seeking an opportunity to use my customer service, data entry, and data analysis skills while continuing to learn and grow.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience

Current

Flutterwave

Apr 2025 - Present (1 year 7 months)

Acting as the initial point of contact for customer queries and complaints across various channels, providing first-level support and ensuring resolution within SLAs. Building trust and loyalty by understanding customer pain points and documenting feedback for internal stakeholders.

Customer Service Issue Resolution Communication Skills Product Knowledge Feedback Collection Relationship Building

Customer Support Agent

OPAY Microfinance Bank

Jun 2024 - Apr 2025 (10 months)

Assisted customers with account-related requests, managed complaints, and informed customers about bank products and services. Performed services including check cashing, withdrawal processing, and depositing money.

Customer Support Banking Operations Complaint Resolution Product Knowledge Communication Skills

Collection Agent - Tele sales Agent

TRANSSNET Microfinance Bank (Palm pay)

Jul 2023 - Jun 2024 (11 months)

Reviewed debtor lists, contacted customers regarding overdue bills, and negotiated payment plans. As a telesales agent, contacted potential and existing customers to sell products, documented information, and resolved complaints.

Collections Telemarketing Negotiation Customer Service Communication Skills

Data Entry, Graphic design and Customer Service Representative

VINE DRESSER Agric. And Food processing company

Aug 2022 - Jun 2023 (10 months)

Transferred raw data from paper format into computer files and databases to track sales progress. Designed flyers using Photoshop to promote products and interacted with customers to address their concerns.

Data Entry Graphic Design Photoshop Customer Service Communication Skills