
Grace Aniebone
@graceaniebone
I resolve customer issues across banking, technology, healthcare, and agricultural services with clear, reliable support.
What I'm looking for
I've supported customers across banking, technology, healthcare, and agricultural sectors, resolving issues quickly while keeping service clear, professional, and confidential.
At Grooming Microfinance Bank, I managed customer accounts, inquiries, and transactions. I explained loans, savings, and bank policies, resolved complaints promptly, and helped maintain customer trust.
At Emtill Solutions, I handled client calls and emails, supported product information, troubleshooting, and service activation, and documented feedback and technical issues for the team.
Previously at Liquid Technology, I supported clients using technology products and services, guided users through processes, resolved service complaints, and assisted with administration and record keeping.
Experience
Work history, roles, and key accomplishments
Customer Service
Lagos Waste Management
Feb 2026 - Sep 2026 (7 months)
I was an email support agent
Customer Service Representative
Grooming Microfinance Bank
Aug 2024 - Jul 2025 (11 months)
Managed customer accounts, inquiries, and transaction processes efficiently. Provided clear information on loans, savings, and bank policies, and resolved transaction issues and complaints promptly.
Customer Service Officer
Emtill Solutions
Mar 2023 - Jul 2024 (1 year 4 months)
Handled incoming calls and emails from clients seeking support, assisted with product information, troubleshooting, and service activation, and documented customer feedback.
Customer Service Representative
Liquid Technology
Mar 2021 - Jan 2023 (1 year 10 months)
Provided support to clients regarding tech products and services, guided users through processes, and resolved service-related complaints. Maintained high communication standards and assisted with administrative duties.
Education
Degrees, certifications, and relevant coursework
ALX
Certification, Virtual Assistant
2024 - 2024
Completed the ALX Virtual Assistant Certification in 2024.
Anambra State University
Bachelor of Arts, Philosophy
2017 - 2021
Pursued a Bachelor of Arts in Philosophy from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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