Kayode BankoleKB
Open to opportunities

Kayode Bankole

@kayodebankole

Customer Support Agent with passion for customer satisfaction.

Nigeria

What I'm looking for

Seeking a challenging role that utilizes my customer service skills and experience to drive customer satisfaction and growth.

As a dedicated Customer Support Agent, I have honed my skills in resolving customer complaints and providing top-notch service. With experience in fintech and entertainment industries, I possess a deep understanding of company products and services, ensuring accurate resolutions to customer inquiries. My proficiency in software tools such as Sobot, Oms, and CRM has enabled me to efficiently manage customer interactions.

Throughout my career, I have demonstrated excellent communication skills, both written and verbal, and have successfully built positive relationships with customers. My administrative background has also equipped me with organizational and time management skills, allowing me to multitask and prioritize tasks effectively.

I am a team player with a strong work ethic, always striving to improve customer satisfaction and contribute to the growth of the organization. With a strong foundation in office technology and management, I am confident in my ability to adapt to new environments and take on new challenges.

Experience

Work history, roles, and key accomplishments

PL

Customer Care Support (Feedback)

Palmpay Limited

Apr 2022 - May 2023 (1 year 1 month)

Resolved customer complaints sent from the company's app, escalated unresolved issues, and utilized software like Sobot, Oms, and Crm Work Tools.

MN

Customer Care Representative (Outbound)

MultiChoice Nigeria

Jan 2016 - Jan 2017 (1 year)

Initiated outbound calls to existing customers, provided information, and gathered feedback.

Education

Degrees, certifications, and relevant coursework

Kayode hasn't added their education

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Tech stack

Software and tools used professionally

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Kayode Bankole - Customer Care Support (Feedback) - Palmpay Limited | Himalayas