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@kayodebankole
Customer Support Agent with passion for customer satisfaction.
As a dedicated Customer Support Agent, I have honed my skills in resolving customer complaints and providing top-notch service. With experience in fintech and entertainment industries, I possess a deep understanding of company products and services, ensuring accurate resolutions to customer inquiries. My proficiency in software tools such as Sobot, Oms, and CRM has enabled me to efficiently manage customer interactions.
Throughout my career, I have demonstrated excellent communication skills, both written and verbal, and have successfully built positive relationships with customers. My administrative background has also equipped me with organizational and time management skills, allowing me to multitask and prioritize tasks effectively.
I am a team player with a strong work ethic, always striving to improve customer satisfaction and contribute to the growth of the organization. With a strong foundation in office technology and management, I am confident in my ability to adapt to new environments and take on new challenges.
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Work history, roles, and key accomplishments
Palmpay Limited
Apr 2022 - May 2023 (1 year 1 month)
Resolved customer complaints sent from the company's app, escalated unresolved issues, and utilized software like Sobot, Oms, and Crm Work Tools.
Palmpay Limited
Jan 2022 - Apr 2022 (3 months)
Reached out to customers to understand their concerns, assisted them when needed, and escalated unresolved issues.
MultiChoice Nigeria
Jan 2021 - Jan 2022 (1 year)
Handled incoming calls, provided information, answered complaints, and assisted with problem resolution.
MultiChoice Nigeria
Jan 2016 - Jan 2017 (1 year)
Initiated outbound calls to existing customers, provided information, and gathered feedback.
Olamoju Babatunde & Co
Feb 2014 - Jan 2016 (1 year 11 months)
Overseen daily operations, managed supplies, equipment, and office space, and maintained accurate records and files.
Degrees, certifications, and relevant coursework
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