At GOV VENTURES LTD, I handled customer inquiries and service requests through email, WhatsApp, Facebook Messenger, and other digital channels, providing information and assistance.
I documented customer interactions and maintained records using Microsoft Excel, Google Sheets, and Google Docs. I also monitored open requests and followed up with customers using CRM tools and Trello.
When customers reported complaints, I documented the issues, communicated available solutions, and escalated unresolved cases to the appropriate personnel. My training includes customer service, virtual assistance, and travel planning.
