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Josh Olson

@josholson

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Josh Olson | SaaS Implementation – Driving adoption, automation, and seamless user experiences.

United States

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What I'm looking for

A remote role where I can lead implementations, optimize SaaS workflows, and drive adoption. The perfect company values innovation, automation, and customer success—whether a fast-growing startup or an established tech leader.

Josh Olson – SaaS Implementation Consultant & AI Enthusiast

I’m a Senior Implementation Consultant with 7+ years of experience in SaaS implementations, integrations, and customer enablement. My passion is helping users maximize software potential—turning complex tools into seamless, confidence-building experiences.

I thrive in fast-paced startups and AI-driven environments, where I can help scale onboarding, drive product adoption, and automate workflows for long-term success.

Career Highlights

✔ Enterprise SaaS Implementations – Led 50+ enterprise projects in 12 months, reducing onboarding time by 15% through workflow automation.
✔ User Adoption & Training – Developed training that boosted admin platform usage by 35%, impacting 10,000+ users.
✔ Process Automation – Built an automated platform request system, improving ticket resolution by 50% and streamlining operations.
✔ Tech Integrations – Spearheaded HRIS integrations, cutting manual work by 40% and improving onboarding timelines.
✔ Customer Success & Engagement – Hosted 150+ live sessions, driving higher adoption and product ROI.

What Drives Me?

🚀 Startups & AI – I love working with cutting-edge tech and high-growth companies.
📢 Teaching & Enablement – I thrive when empowering users with training and strategy.
⚡ Scalability & Automation – Passionate about streamlining processes and driving efficiency.

Experience

Work history, roles, and key accomplishments

Current

Senior Implementation Consultant

Current

Firstup

Apr 2023 - Present (3 years 2 months)

Spearheaded enterprise-level SaaS implementations for over 50 clients, driving transformational change through strategic methodologies and seamless systems integrations. Developed a custom automated platform requests process, enhancing ticket resolution efficiency by 50%.

SaaS Implementation Project Management System Integration User Training Customer Engagement

Implementation Consultant

Firstup

Mar 2022 - Apr 2023 (1 year 1 month)

Spearheaded small and mid-market SaaS implementations, guiding 50+ clients through onboarding from kick-off to launch.

Augmented platform configurations for clients, aligning with industry best practices exceeding ROI by 15% and achieve KPI targets 20% faster than projected.

Implementation

Structural Implementation Consultant

Structural

Apr 2021 - Mar 2022 (11 months)

Executed seamless HRIS integrations, automating data synchronization and enhancing client engagement through tailored implementation strategies, resulting in a 25% increase in user adoption rates.

HRIS Integration Data Synchronization Strategies Client Engagement Implementation Strategy

Associate Buyer

Restaurant Technologies

Apr 2019 - Apr 2021 (2 years)

Achieved a 30% improvement in delivery efficiency by enhancing vendor coordination and implementing supply chain optimization strategies across 40+ facilities.

Compliance

Project Manager

van Wagenen Financial Services

Sep 2017 - Apr 2019 (1 year 7 months)

Deployed a cloud-based repository that streamlined project management for over 100 projects, enhancing team collaboration and reducing project tracking errors by 25%.

Project Management Team Collaboration Strategic Planning

Technical Support Specialist

RevTrak

Mar 2015 - Sep 2017 (2 years 6 months)

Resolved high-priority complex issues weekly and developed troubleshooting guides, enhancing support processes and reducing average ticket resolution times by 30%.

Technical Support Troubleshooting Process Improvement Ticket Resolution Customer Support