A remote role where I can lead implementations, optimize SaaS workflows, and drive adoption. The perfect company values innovation, automation, and customer success—whether a fast-growing startup or an established tech leader.
Josh Olson
@josholson
Josh Olson | SaaS Implementation – Driving adoption, automation, and seamless user experiences.
What I'm looking for
Josh Olson – SaaS Implementation Consultant & AI Enthusiast
I’m a Senior Implementation Consultant with 7+ years of experience in SaaS implementations, integrations, and customer enablement. My passion is helping users maximize software potential—turning complex tools into seamless, confidence-building experiences.
I thrive in fast-paced startups and AI-driven environments, where I can help scale onboarding, drive product adoption, and automate workflows for long-term success.
Career Highlights
✔ Enterprise SaaS Implementations – Led 50+ enterprise projects in 12 months, reducing onboarding time by 15% through workflow automation.
✔ User Adoption & Training – Developed training that boosted admin platform usage by 35%, impacting 10,000+ users.
✔ Process Automation – Built an automated platform request system, improving ticket resolution by 50% and streamlining operations.
✔ Tech Integrations – Spearheaded HRIS integrations, cutting manual work by 40% and improving onboarding timelines.
✔ Customer Success & Engagement – Hosted 150+ live sessions, driving higher adoption and product ROI.
What Drives Me?
🚀 Startups & AI – I love working with cutting-edge tech and high-growth companies.
📢 Teaching & Enablement – I thrive when empowering users with training and strategy.
⚡ Scalability & Automation – Passionate about streamlining processes and driving efficiency.
Experience
Work history, roles, and key accomplishments
Spearheaded enterprise-level SaaS implementations for over 50 clients, driving transformational change through strategic methodologies and seamless systems integrations. Developed a custom automated platform requests process, enhancing ticket resolution efficiency by 50%.
Spearheaded small and mid-market SaaS implementations, guiding 50+ clients through onboarding from kick-off to launch.
Augmented platform configurations for clients, aligning with industry best practices exceeding ROI by 15% and achieve KPI targets 20% faster than projected.
Structural Implementation Consultant
Structural
Apr 2021 - Mar 2022 (11 months)
Executed seamless HRIS integrations, automating data synchronization and enhancing client engagement through tailored implementation strategies, resulting in a 25% increase in user adoption rates.
Associate Buyer
Restaurant Technologies
Apr 2019 - Apr 2021 (2 years)
Achieved a 30% improvement in delivery efficiency by enhancing vendor coordination and implementing supply chain optimization strategies across 40+ facilities.
Project Manager
van Wagenen Financial Services
Sep 2017 - Apr 2019 (1 year 7 months)
Deployed a cloud-based repository that streamlined project management for over 100 projects, enhancing team collaboration and reducing project tracking errors by 25%.
Technical Support Specialist
RevTrak
Mar 2015 - Sep 2017 (2 years 6 months)
Resolved high-priority complex issues weekly and developed troubleshooting guides, enhancing support processes and reducing average ticket resolution times by 30%.
Education
Degrees, certifications, and relevant coursework
Vienna Woods Academy
High School Diploma, General Education
2009 - 2013
Completed high school education with a focus on foundational skills and knowledge necessary for further education and career development.
Tech stack
Software and tools used professionally
Postman
Tableau
Power BI Embedded
Salesforce
Mailchimp
Gmail
Intercom
Workday
Google Drive
Flatfile
Google Fonts
Slack
Microsoft Teams
Zendesk
Visual Studio
Jira
PowerShell
Scribe
LastPass
Gusto
Google Workspace
Microsoft Office 365
Confluence
Asana
Notion
Aha!
ProductBoard
Smartsheet
monday.com
Lattice
Visual Studio Code
Pendo
SendGrid
Discord
Amazon Chime
Zapier
Gong.io
Amazon Web Services (AWS)
1Password
Canva
Microsoft Power BI
SQL
Airtable
Gainsight
ADP
Calendly
Loom
Mavenlink
Planhat
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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