Kelsey User
@kelseyuser3
I lead SaaS implementations and onboarding that accelerate adoption, improve customer experiences, and scale delivery.
United StatesWhat I'm looking for
At Olo, I own end-to-end onboarding for new customers, improving delivery processes, reducing onboarding timelines, and supporting successful Olo Engage implementations.
I've built onboarding programs, journey maps, targeted email campaigns, training sessions, documentation, and video resources at Olo, Anglepoint, and Ampjar. My work has improved customer interaction metrics by 20% and email conversion rates by 15%.
I also bring customer experience leadership from AudienceView, where I managed support teams and helped raise CSAT from 3.5 to 4.5. I thrive in fast-paced, startup environments where customer feedback, cross-functional collaboration, and scalable processes drive growth.
Experience
Work history, roles, and key accomplishments
Owns end-to-end onboarding for new customers, creating and implementing improved processes to strengthen delivery and reduce onboarding timelines. Enables customer adoption through hands-on training, live Zoom sessions, documentation, and video resources.
Education
Degrees, certifications, and relevant coursework
Sonoma State University
Bachelor of Arts, Communication
Bachelor of Arts in Communication from Sonoma State University.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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