At Bravo Store Systems, I directed SaaS POS implementations for high-revenue clients and achieved a 95% on-time go-live rate. I also used AI-assisted workflows and automation to reduce manual onboarding time by 30%.
At Aesthetic Record, I managed onboarding for a SaaS medical platform, improving client retention by 68%. I developed scalable onboarding frameworks and AI-enhanced training materials that raised client satisfaction to 97%.
At Enterprise Alumni, I led strategic SaaS implementation projects for global clients, increasing customer satisfaction scores by 30% through tailored onboarding and solution integration. Proactive risk monitoring and stakeholder alignment reduced project delays by 40%.
Earlier, I managed fintech SaaS implementations at beSmartee, delivering projects on time and within budget, and supported healthcare SaaS onboarding at Homecare Homebase and Surgical Notes. Across these roles, I worked on training, process improvement, and implementation readiness.
