Open to opportunities

Lana Cox

@lanacox

Message

Implementation manager specializing in SaaS deployments, data migration, and client adoption.

United States

Message

What I'm looking for

I seek roles leading SaaS implementations or client success teams where I can drive adoption, improve processes, and deliver projects on time within collaborative, customer-focused organizations.

I am an implementation manager with two decades of experience delivering complex SaaS and software implementations, API integrations, and large-scale data migrations for broadcast, digital media, and enterprise platforms. I lead cross-functional teams, manage budgets and risks, and drive adoption through onboarding, training, and process improvement, having managed 45+ complex implementations annually and restored mission-critical systems during ransomware recovery with zero data loss.

I design SOPs, run UAT and gap analyses, and support pre-sales activities including RFP responses and product demonstrations to strengthen client relationships. My work has eliminated 100% of sales entry errors through automated validations, reduced support tickets 15–25% via targeted onboarding, and consistently delivers projects on time and within budget.

Experience

Work history, roles, and key accomplishments

Implementation Manager

WideOrbit

Sep 2002 - Apr 2024 (21 years 7 months)

Led 45+ complex SaaS/software implementations annually for broadcast clients, delivering projects on time and within budget and eliminating sales entry errors through automated validation that saved millions. Drove adoption via onboarding and training programs that reduced support tickets 15–25% and restored mission-critical systems during ransomware recovery with zero data loss.