Josh Kuykendall
@joshkuykendall
Dynamic service director with a focus on customer satisfaction and team leadership.
What I'm looking for
I am a dynamic and customer-focused professional with a proven track record of leading internal teams and building lasting client relationships. My experience as a Service Director at Sheehy GMC & Subaru has equipped me with the skills to develop sales programs that align customer needs with organizational goals through cross-functional collaboration. I have a hands-on approach to creating repeat business by delivering exceptional service, which has been instrumental in my career progression.
Throughout my journey in the automotive industry, I have recruited and developed high-performing teams across multiple locations, prioritizing customer satisfaction and enhancing the overall customer experience. I regularly provided the General Manager with direct reports on financial projections, performance metrics, and organizational goal progress. My leadership style emphasizes operational efficiency and teamwork, and I am committed to fostering an environment of continuous growth and development.
With over 12 years of experience, I have steadily advanced from an Appointment Coordinator to a multi-location Service Director, earning multiple promotions by consistently exceeding customer satisfaction metrics and driving multi-million-dollar revenue. I am now seeking a role where I can continue to grow while contributing to a company that values performance and work-life balance.
Experience
Work history, roles, and key accomplishments
Service Director
Sheehy GMC & Subaru
Nov 2022 - Jun 2025 (2 years 7 months)
Recruited and developed high-performing teams across two locations, prioritizing customer satisfaction and enhancing the overall customer experience. Provided the General Manager with direct reports on financial projections, performance metrics, and organizational goal progress.
Service Manager
Battlefield Automotive
May 2018 - Nov 2022 (4 years 6 months)
Managed service operations, focusing on creating repeat business by delivering exceptional service. Oversaw departmental expenditures, identifying opportunities for cost-efficient alternatives.
Service Advisor
Battlefield Automotive
May 2012 - May 2018 (6 years)
Provided direct customer service as a Service Advisor, developing early expertise in customer service and fast-paced operations. Trained employees to proactively prevent and effectively handle customer complaints.
Education
Degrees, certifications, and relevant coursework
Josh hasn't added their education
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