adolfo martinez

Oversaw 3 service centers across North Carolina, training new Service Managers and Advisors. Managed department expenses and profitability, ensuring the repair shop operated according to state safety standards.

Trained and established policies and procedures for the Service Business Development Center. Provided luxury service to Lincoln and Ford clients, mediating between clients, technicians, and Lincoln customer relations.

Assisted and advised customers on needed repairs and sold preventative maintenance. Managed workflow in the shop between customer and internal vehicles, and sourced parts cost-effectively.

Identified and addressed customer questions and concerns, consistently surpassing monthly goals for Total Gross Profit and Preventative Maintenances sold. Maintained a high Customer Service Index score and achieved monthly goals in Toyota Care Plus contracts.

Handled a high volume of inbound and outbound service calls to schedule appointments, determining customer vehicle needs through active listening. Processed quotes and addressed concerns, ensuring a positive customer experience.

Completed high school education, gaining foundational knowledge and skills. Developed strong communication and interpersonal abilities through various school activities.